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Viewing 27 posts - 1 through 27 (of 27 total)
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  • May 22, 2018 at 1:40 pm #960335
    gianmarizzi

    Hi,
    got serious issues on my website: https://geoflange.com
    – No WPML working
    – No menu working (it should show a menu on socket but those menu items are now on main menu…)
    – some widgets disappeared

    Got Enfold 4.3.2
    WP 4.9.6

    See in private content the debug.log report.
    Thanks.

    May 22, 2018 at 2:10 pm #960360
    Yigit

    Hi,

    It seems like folders are merged and not replaced. Please go to /wp-content/themes/enfold via FTP and delete it and then upload Enfold once again – https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/

    Cheers!
    Yigit

    May 22, 2018 at 2:44 pm #960377
    gianmarizzi

    hi,
    did it but didn’t fix.
    If I switch to Enfold father, it doesn’t show any customization or logos.
    The debug.log report looks even bigger. See in private content.
    Thanks.

    May 22, 2018 at 2:50 pm #960379
    Yigit

    Hi,

    Please post FTP logins here privately

    Best regards,
    Yigit

    May 22, 2018 at 3:36 pm #960388
    gianmarizzi

    Here you are.
    Thanks.

    May 22, 2018 at 7:55 pm #960496
    Yigit

    Hi,

    Your website loads fine on my end. I could not see any issue on folder structure as well. I believe re-installing the theme helped. Can you please review your website and let us know if you need further assistance?

    Best regards,
    Yigit

    May 23, 2018 at 8:08 am #960669
    gianmarizzi

    No, it doesn’t.
    1) There is no WPML selection on front end.
    2) There’s no menu on socket (there should be Cookies and Privacy links but they’re on main menu under header).
    3) widgets on footer and sidebar are messed up

    May 23, 2018 at 10:53 am #960722
    gianmarizzi

    After updating to Enfold 4.4 nothing changed.

    May 23, 2018 at 11:00 am #960724
    gianmarizzi

    And debug.log is getting worse.

    May 23, 2018 at 4:59 pm #960959
    gianmarizzi

    Still need support.
    Thanks.

    May 23, 2018 at 9:55 pm #961242
    Basilis

    Hi,

    Please delete the theme from your FTP and update it again.
    Let us know if that would solve the problem.

    Best regards,
    Basilis

    May 24, 2018 at 8:52 am #961380
    gianmarizzi

    Done (third time I’ve done it).
    I fixed manually the widgets missing, but default sidebar keeps on displaying content it shouldn’t do.
    See in private content de debug.log report.
    Thanks.

    May 28, 2018 at 5:32 am #962928
    Ismael

    Hi,

    The error “av_countdown_events_fallback” means that there are duplicated files inside the config-templatebuilder > aviashortcodes folder. Did you update the theme manually? Please remove the duplicated files in the said folder or delete the whole parent theme first before uploading the new version.

    Best regards,
    Ismael

    May 28, 2018 at 8:20 am #962963
    gianmarizzi

    Actually I’ve already deleted and installed the parent theme manually.
    I can’t see duplicated files on my ftp.
    How can I find them?

    May 30, 2018 at 1:22 pm #964206
    Ismael

    Hi,

    I don’t think that’s an issue anymore because you’ve deleted the parent theme previously. Did you try to reconfigure the theme options after the update? Please provide the login details in the private field so that we can could check the W P M L, widgets and socket settings.

    Best regards,
    Ismael

    May 30, 2018 at 1:52 pm #964225
    gianmarizzi

    Hi,
    yes I HAD TO reconfigure the theme options and widget because they were messed up.
    Now the website looks good apparently but the debud.log keeps reporting many errors.

    June 3, 2018 at 7:45 pm #966212
    Basilis

    Hi,

    How can I see the debud.log?
    Is that only for your server?

    Best regards,
    Basilis

    June 4, 2018 at 8:42 am #966364
    gianmarizzi

    How can I see the debud.log?
    Is that only for your server?

    I pasted it on the previous Private Content.

    June 4, 2018 at 11:12 am #966444
    Yigit

    Hi,

    In debug.log i can see warnings related to your database and memory error.
    Please try to increase the allocated memory to 256M: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
    You can contact your service provider and they can do it for you.

    Best regards,
    Yigit

    June 5, 2018 at 8:17 am #967039
    gianmarizzi

    Actually, it’s already 256M.

    June 5, 2018 at 10:06 am #967100
    Yigit

    Hi,

    Im debugging section it seems like it is 128M. Could you please check once again with your hosting? :)

    Best regards,
    Yigit

    June 5, 2018 at 10:49 am #967121
    gianmarizzi

    hi, I’ve just made sure the ML is 256M but can’t see any improvement on debug.log.

    June 5, 2018 at 12:44 pm #967194
    Yigit

    Hi,

    “https redirection” plugin seems to be the culprit. Please de-activate it or contact plugin authors.

    Best regards,
    Yigit

    June 5, 2018 at 1:45 pm #967221
    gianmarizzi

    Hi,
    done it but no changes.
    Still see many errors on your framework.

    June 5, 2018 at 2:16 pm #967235
    Yigit

    Hey!

    Where exactly are you seeing them?

    Best regards,
    Yigit

    June 5, 2018 at 2:33 pm #967239
    gianmarizzi

    Misread, sorry.
    It’s a mysql issue.

    June 5, 2018 at 2:37 pm #967243
    Yigit

    Hi,

    Please contact your hosting provider :)

    Best regards,
    Yigit

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