Viewing 18 posts - 1 through 18 (of 18 total)
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  • #1244026

    Hello,
    i have several sites running with enfold, up to date version.
    On one of them, i have a phone number displaying on the top right and it’s working well and easy to configure going to header->Additional elements where you get an input for “phone number or small text”. Cool.

    BUT

    On another site (and i spent hours reinstalling enfold and trying plenty of things, without any success) when i go to the same screen, the “phone number or small text” input is not showing, and i can’t change the phone number i created some time ago, when this input was showing on the same site !!!
    I can provide screen captures or anything you need to understand the point, but at the moment, i’m in a very bad situation with a site showing a wrong phone number i have no way to change !!!

    And i experience the exact same issue with the “copyright” input field on the Footer section…

    Thanks for your help.

    #1244231

    I investigated a little and found that the page is generated with the block with id=”avia_phone” having a avia-hidden property set.
    So it’s hardcoded somewhere probably and not coming from a CSS directive…

    How can it be that this block is deliberatly hidden ????

    Thanks for your help. I urgently need to update the phone number for customer not to call the wrong place !

    #1244242

    this makes me wonder because on default the phone-info field is represented by a class: phone-info
    i do not see your private content – because i’m participant as you are – so i could not give you better instructions to find the reason.

    Maybe you have a look to your child-theme functions.php if there are entries concerning to phone or copyright.

    #1244268

    There’s no child theme for this site which is quite basic….

    It’s about the configuration of the field, on the admin part, not the public display section.

    Best

    #1244364

    Hi yoorgreat,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    #1244371

    Hello

    you should be able to see the issue on the page https://yoorgreat.com/wp-admin/admin.php?page=avia
    with the given account
    Let me know how it’s going
    Best

    #1244442

    Hi yoorgreat,

    Best regards,
    Victoria

    #1244571

    Hi Victoria

    #1244702

    all those input fields are set on register-admin-options.php
    lines 4598ff for phone
    lines 4783ff for copyright

    have a look if these entries are there.
    Or have a look if you have on your parent theme functions.php at the end since line 834ff just before
    require_once( 'functions-enfold.php'); some code that could influence the admin area like:

    function admin_head_mod() {
      echo '<style type="text/css">
      … some css settings for the admin area
      </style>';
    }
    add_action('admin_head', 'admin_head_mod');
    #1244801

    Thanks for your suggestions Guenni007, but i just verified everything is in the right place here.
    As i said before, there is no child theme on this site and what is in the enfold folder is strictly the latest version i uploaded from kriesi.
    Nothing was modified in functions.php or another file.
    Moreover, the same upload works perfectly well on another site i have, a more complex one, with child theme, heavy additions in the functions.php, etc…
    Sounds like a mystery to me !

    #1245063

    Well it had to be solved in a different way – but to get rid of the telephone number mismatch you can delete the contact_yg.png
    and upload a new image with same name and correct phonenumber to your media library.
    Then the time pressure is out of the matter.

    #1245317

    Hi yoorgreat,

    Best regards,
    Victoria

    • This reply was modified 1 week, 6 days ago by  Victoria.
    #1245794

    Hi Victoria,

    You logged to my site, did something, and now the area “Phone Number or small info text” which was hidden (and this caused my request) is now showing !
    That’s great thank you !

    But i would really like to understand what you changed to make it happen !
    Thanks for your explanation.

    #1245858

    Hi yoorgreat,

    I did not make any changes, I was just checking the theme options.

    Glad it’s working for you now! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

    #1246380

    Hmmm…
    Looks like there’s a secret force within your plugin then ;-)
    Thanks anyway !
    Best

    #1246633

    Hi,

    Thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    #1246759

    Well, everything works fine now so you can close the topic, even if i’m really frustrated i had no explanation why it did not work and then it works without anything being changed. Makes me wonder if it can happen again…
    But i’m optimistic !

    Thanks for your help

    #1247053

    Hi,

    I can’t explain why it started working as it should unfortunately, but let’s hope it stays that way. If not then please let us know here, we’ll keep this thread open for you.

    Best regards,
    Rikard

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