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Hello,
i have several sites running with enfold, up to date version.
On one of them, i have a phone number displaying on the top right and it’s working well and easy to configure going to header->Additional elements where you get an input for “phone number or small text”. Cool.BUT
On another site (and i spent hours reinstalling enfold and trying plenty of things, without any success) when i go to the same screen, the “phone number or small text” input is not showing, and i can’t change the phone number i created some time ago, when this input was showing on the same site !!!
I can provide screen captures or anything you need to understand the point, but at the moment, i’m in a very bad situation with a site showing a wrong phone number i have no way to change !!!And i experience the exact same issue with the “copyright” input field on the Footer section…
Thanks for your help.
I investigated a little and found that the page is generated with the block with id=”avia_phone” having a avia-hidden property set.
So it’s hardcoded somewhere probably and not coming from a CSS directive…How can it be that this block is deliberatly hidden ????
Thanks for your help. I urgently need to update the phone number for customer not to call the wrong place !
this makes me wonder because on default the phone-info field is represented by a class: phone-info
i do not see your private content – because i’m participant as you are – so i could not give you better instructions to find the reason.Maybe you have a look to your child-theme functions.php if there are entries concerning to phone or copyright.
There’s no child theme for this site which is quite basic….
It’s about the configuration of the field, on the admin part, not the public display section.
Best
Hi yoorgreat,
Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?
Best regards,
VictoriaHello
you should be able to see the issue on the page https://yoorgreat.com/wp-admin/admin.php?page=avia
with the given account
Let me know how it’s going
BestHi yoorgreat,
Best regards,
VictoriaHi Victoria
all those input fields are set on register-admin-options.php
lines 4598ff for phone
lines 4783ff for copyrighthave a look if these entries are there.
Or have a look if you have on your parent theme functions.php at the end since line 834ff just before
require_once( 'functions-enfold.php');some code that could influence the admin area like:function admin_head_mod() { echo '<style type="text/css"> … some css settings for the admin area </style>'; } add_action('admin_head', 'admin_head_mod');Thanks for your suggestions Guenni007, but i just verified everything is in the right place here.
As i said before, there is no child theme on this site and what is in the enfold folder is strictly the latest version i uploaded from kriesi.
Nothing was modified in functions.php or another file.
Moreover, the same upload works perfectly well on another site i have, a more complex one, with child theme, heavy additions in the functions.php, etc…
Sounds like a mystery to me !Well it had to be solved in a different way – but to get rid of the telephone number mismatch you can delete the contact_yg.png
and upload a new image with same name and correct phonenumber to your media library.
Then the time pressure is out of the matter.Hi Victoria,
You logged to my site, did something, and now the area “Phone Number or small info text” which was hidden (and this caused my request) is now showing !
That’s great thank you !But i would really like to understand what you changed to make it happen !
Thanks for your explanation.Hi yoorgreat,
I did not make any changes, I was just checking the theme options.
Glad it’s working for you now! :)
If you need further assistance please let us know.
Best regards,
VictoriaHmmm…
Looks like there’s a secret force within your plugin then ;-)
Thanks anyway !
BestHi,
Thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardWell, everything works fine now so you can close the topic, even if i’m really frustrated i had no explanation why it did not work and then it works without anything being changed. Makes me wonder if it can happen again…
But i’m optimistic !Thanks for your help
Hi,
I can’t explain why it started working as it should unfortunately, but let’s hope it stays that way. If not then please let us know here, we’ll keep this thread open for you.
Best regards,
Rikard
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