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  • February 9, 2017 at 9:00 am #744675
    Levchenko11

    Guys, if I add Media Elements “Partner/Logo Element” in the bottom of the page on the main page. When the preservation of the page and / or preview the page. This unit disappears in the Advanced Layout Editor.
    I add again, refresh again and it disappears.

    I noticed that this occurs when re-edit this element, for example to change display settings border.
    View, I have reproduced the problem on video !!!
    [video src="https://kometa-centr.ru/wp-content/uploads/2017/02/Record.mp4" /]
    How to fix?

    • This topic was modified 7 years, 9 months ago by Levchenko11.
    February 10, 2017 at 7:13 am #745221
    Rikard

    Hey Slava,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    February 10, 2017 at 10:30 am #745304
    Levchenko11

    Please look

    February 12, 2017 at 7:40 am #745872
    Rikard

    Hi,

    Thanks for the details. So the problem is occurring on the front page? If so, are we allowed to try and add the element ourselves? Or maybe you have a test page?

    Best regards,
    Rikard

    February 12, 2017 at 8:05 pm #746014
    Levchenko11

    I noticed that this issue occurs in that case when you import a previously saved template.
    For example, if you create a new page, and NOT importing the template, when you add “Media Elements-Partner/Logo Element” this element is stored correctly in all circumstances.

    But if you create a new page and make the template import, this problem (on this page) are reproduced.

    By the way, the Main page is created from the imported template, and there is this issue reproduced.

    I would like to keep the functionality of the import template, as it’s useful, but it turns out it works is not correct.

    I hope this will help you to understand the cause of the problem.
    P. S You can add and edit any page.

    • This reply was modified 7 years, 9 months ago by Levchenko11.
    February 14, 2017 at 8:48 pm #747094
    Levchenko11

    Rikard, you will be able to help me?

    February 16, 2017 at 9:31 am #747863
    Nikko

    Hi,

    I tested it on your page and can confirm what is shown on the video, I have also compared it with my local installation and I didn’t experience the same problem with the imported template. Can you try to update Enfold the the latest version which is 3.8.5 (currently you are using 3.8), don’t forget to make a backup. You can check here for instructions: http://kriesi.at/archives/the-complete-guide-to-updating-enfold

    Best regards,
    Nikko

    February 16, 2017 at 1:32 pm #747935
    Levchenko11

    Well, I’ll try to update.
    Please tell me, my custom settings are not reset after the upgrade? For example: the color, fonts, etc.

    February 16, 2017 at 7:54 pm #748113
    Levchenko11

    The problem is not the import of the Content.
    The problem is that sometimes the changes are not saved “items” on the page. The elements are accidentally deleted, after Update the page
    About this issue a lot of writing on the forum.
    I understand that the problem has no solution..(

    Upgrade to 3.8.5 did not help me. ((

    February 17, 2017 at 10:18 pm #748666
    Nikko

    Hi,

    Actually it’s really a weird issue and honestly I couldn’t figure out the problem since I can’t reproduce on my end and also on your end, it is true for the imported saved templates. Another thing about that is no error is showing up when you update the page, making it hard to figure out what caused the issue.

    Regards,
    Nikko

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