Paid for Enfold – Get “cURL error 28: Connection timed out after…” for Demo

I’m using NameCheap hosting, have an SSL certificate, have chatted with NameCheap hosting and they modified my php.ini and tested a variety of things and told me I needed to reach out to “kriesi.at” as that’s where the issue is coming from.

No matter what demo I try to install, I get the following error:

Error accessing file for download:
cURL error 28: Connection timed out after 10002 milliseconds

I’ve tried the instructions from the following URL to try to manually install the demos (URL: https://kriesi.at/documentation/enfold/import-demos/ )
“Please add following line to Functions.php file in Appearance > Editor
add_theme_support( ‘avia_demo_store_downloaded_files’ );

Download the zip file of the demo you would like to import from https://github.com/KriesiMedia/enfold-library/tree/master/demos
Extract it in \uploads\avia_demo_files\ folder. If you are importing Enfold 2017 demo, files should be extracted inside \enfold-2017\ so it should look as \uploads\avia_demo_files\enfold-2017\
Go to Enfold theme options > Demo Import and import the demo”

I’m absolutely pulling my hair out…this shouldn’t be this difficult and I have no idea what is wrong….I’ve installed WordPress and themes hundreds of times and NOTHING is working.

Can you offer some assistance? I’ve included both admin credentials to my wordpress installation along with cPanel login details.

• This topic was modified 2 hours, 18 minutes ago by coleen15.