January 31, 2018 at 10:04 pm #905841February 1, 2018 at 3:38 am #905968
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ).
- Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.
NikkoFebruary 5, 2018 at 4:49 pm #908088
Unfortunately I can’t give admin access. But I can post any code that might be helpful. Additionally, we’ve already gone through and disabled all plugins and the problem still persists so it doesn’t seem to be plugin related.February 5, 2018 at 9:24 pm #908208
We cant help any more if we do not have access so we can go through, we are sorry.
BasilisFebruary 12, 2018 at 9:56 pm #911392February 13, 2018 at 4:05 am #911466
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