Viewing 12 posts - 1 through 12 (of 12 total)
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  • May 24, 2018 at 10:38 am #961411
    George

    Hi,
    my site looks fine in both desktop and tablet views but when I look at the site on my iPhone 5s the sub pages show the text as one long column of one or two words. Any suggestions please?

    May 25, 2018 at 2:08 pm #962128
    Victoria

    Hey gsmackie,

    Could you please attach some screenshots of the issue?

    And please specify the pages where it is happening.

    Best regards,
    Victoria

    May 25, 2018 at 2:19 pm #962133
    George

    Thank you for your help.

    I can’t see an option to attach a screen shot. How do I do that?

    May 27, 2018 at 3:45 pm #962783
    Victoria

    Hi gsmackie,

    You can upload a screenshot to a service like Dropbox and give us the links here.

    Please specify the page with the issue as well.

    Best regards,
    Victoria

    May 28, 2018 at 1:31 pm #963176
    George
    This reply has been marked as private.
    May 30, 2018 at 12:42 pm #964178
    Victoria

    Hi George,

    Thank you.

    Can you disable caching and minification for now?

    Best regards,
    Victoria

    May 30, 2018 at 1:02 pm #964188
    George

    Hi Victoria,

    as far as I can see, the only cache plugin I have is W3 Total Cache which was already disabled and I can’t find the magnification one.

    George

    May 30, 2018 at 2:50 pm #964283
    Ismael

    Hi,

    I can’t find the word “art”, “grafitti” or “vandalism” in the home page. Did you remove those text? Please upgrade the theme from 4.2.6 to 4.4 then update the page.

    Best regards,
    Ismael

    May 30, 2018 at 3:58 pm #964336
    George

    Hi Ismael,
    The screenshot I sent you doesn’t relate t to the home page. The problems are not showing on the Home, About Us, Contact, Blog or FAQ pages but only on the sub pages of the Services page.

    For some unknown reason I am unable to update to the latest version. I have another issue running with yourselves trying to resolve that. I have tried to update from WP desktop, using FTP and the server File Manager. All without success.

    June 4, 2018 at 3:34 am #966274
    Ismael

    Hi,

    Thanks for the update.

    This css code should help with the first issue. It’s going to adjust the columns’ default padding on mobile view.

    @media only screen and (max-width: 767px) {
.responsive #top .container .av-content-small, .responsive #top #wrap_all .flex_column, .responsive #top #wrap_all .av-flex-cells .no_margin {
    padding: 0 20px 0 20px !important;
}
}

    Regarding the “update issue”, these links might help.

    // https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#update-via-dashboard
    // https://kriesi.at/archives/the-complete-guide-to-updating-enfold

    Best regards,
    Ismael

    June 4, 2018 at 8:35 am #966360
    George

    Hi Ismael,

    Excellent, thank you very much. That has worked and now looks great in all devices.

    I will leave the updatinging issue to your college Mike who is battling through the problem for me.

    I can’t thank you enough for your help.

    Kind regards,

    George

    June 4, 2018 at 10:12 pm #966854
    Basilis

    Hi,

    Glad we could help!
    Please take a moment to review our theme and show your support https://themeforest.net/downloads
    To know more about enfold features please check – http://kriesi.at/documentation/enfold/
    Thank you for using Enfold :)

    Best regards,
    Basilis

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