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  • #1009710

    I’ve found threads with similar issues, but none of them seemed to solve my issue. I have three things happening:

    1. When I try to add a new post or page, I can add a title, but I can’t edit the content at all. Clicking Advanced Layout Editor does nothing. Clicking in the content box does nothing. Trying to switch between Visual and Text does nothing. It’s like the page doesn’t work at all.

    2. When I click on an already existing page or post, it shows the Advanced Layout Template at the top, but I still can’t click anything or make edits to the post. There’s a swirling circle where the page/post content should go.

    3. When I click on Featured Image, instead of opening a pop-up like it usually does, it goes to the image page in the same tab (no popup, just leaves the page/post editor to go there). I can upload images but I can’t add them to the page/post or as featured images.

    I can provide screenshots or more information if needed. Thank you for your help.

    #1009976

    Hey mealford,

    Sorry for the problems and thanks for the login details. I get redirected to this URL instead of coming to the WordPress dashboard though, http://yoursite.com/my-account/. Maybe the account doesn’t have admin rights?

    I see that you are running an old version of the theme too, that is likely the reason for your problems. Could you try updating the theme to the latest version (4.4.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. Please note that you might have to delete the old version before you upload the new one in order for it to install properly.

    Best regards,
    Rikard

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