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  • #1285420

    Hi I have a problem with a site that I recently moved and I only realized now that the page builder does not load when I try to modify the elements of any web page.

    The site seems to be alright but it doesn’t load the essential thing.

    I made a short loom video to show the problem: Video Loom

    Can I know how to solve the problem?

    Thanks

    #1285448

    Hey,

    Thanks for contacting us!

    I tried re-uploading the theme but it did not help. Can we try de-activate plugins temporarily for testing purposes? :)

    Cheers!
    Yigit

    #1285468

    Sure, not problem

    #1285534

    Hey,

    Thanks! I de-activated them but that did not help. I wanted to enable debugging mode for ALB by adding following code to functions.php file

    //set builder mode to debug
    add_action('avia_builder_mode', "builder_set_debug");
    function builder_set_debug()
    {
      return "debug";
    }

    but saving did not work.

    Could you please post FTP logins here privately as well so we can edit the file via FTP? :)

    Regards,
    Yigit

    #1285696

    This is FTP Data

    #1285712
    #1286112

    Do you have any news?

    That I haven’t been able to make these changes yet

    #1287398

    Hi mauro_gallone,

    I’m very sorry for the late reply. We’ve been trying to find the problem on your site, but we haven’t been able to find the cause unfortunately. It’s most likely that it’s a server setting, which is causing a 404 error on the file private. Could you try reaching out to your hosting provider, to see if they can help you out further please?

    Best regards,
    Rikard

Viewing 8 posts - 1 through 8 (of 8 total)
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