When I go into the backend to edit a page or portfolio item, the page builder box never loads. Its the circle that goes around and around and never loads content to edit.
Any ideas? Thanks
Hey ariper,
Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
Rikard
Hi,
Thanks for that. The login details don’t seem to work though:
Error: The password you entered for the username Rikard is incorrect. Lost your password?
Please check and verify.
Best regards,
Rikard
try this one..made a new one
Hi,
Thanks for that, the login details are working now. I see that you are running an old version of the theme, could you try to update to the latest version (4.7.5) to see if that helps please? The update to 4.7.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
After you have updated then try to activate the Classic Editor in the main page of the theme options.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/
Best regards,
Rikard