page anchors on mobile devices

Hi,

I checked the site navigation (including subpages) on a android mobile and the anchor links looks good on my end. You may not see the changes until the cached files are cleared in your browser.

Please try to hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload” and review the site again.

Or you could also check it on a different mobile phone from which the site was not accessed earlier. This will ensure that the browser cache is not an issue here (If any caching plugin is active you need to disable it to view changes as well).

Best regards,
Vinay

• This reply was modified 8 years, 2 months ago by Vinay.

Hi,

Thank you for bringing this up. We have forwarded this to our devs. I believe the issue is mostly related to duplicate ID’s.
If you copied the demo page the issue is likely going to get replicated please try to re-create the page and it should work fine.

The credentials you provided earlier do not work. Please provide working credentials and we can help you setup the page correctly.

Best regards,
Vinay

• This reply was modified 8 years, 1 month ago by Vinay.

Hi,

I checked your site and you are using an old version of the theme. Please update the theme tot he latest version 3.8

The theme update options are not available because wordpress transient is not cleared. Please try this plugin to clear WordPress transients if you do not receive auto updates and make sure your API key is correct: https://wordpress.org/plugins/artiss-transient-cleaner/.

If it does not help, I am afraid you might need to update the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/

Unfortunately not all Server environments are able to make use of the auto update feature provided by ThemeForest :/

Best regards,
Vinay

Hi,

We want to be on the same page here.
If you are going to use an old version of the theme, we will have the latest version which is a different copy from what you have so the solution that we provide you might not work.
We strongly recommend you to update the theme to the latest version that way we both will have the same copy of the theme and it will be easier to troubleshoot this further. Not only that but the latest version of the theme has a lot of new features as well which you can benefit from.

Please backup your site and go ahead and install the latest version of the theme.

Best regards,
Vinay

Hi,

Thank you for the kind cooperation. There seem to be a glitch in this demo. We will work on it and release a fix in one of our next update.
In the meantime we will try to provide you a temporary solution but this might take a little time.

Thank you for using enfold.

Best regards,
Vinay

Hi,

We have added the below code at the very end of your themes / child themes functions.php file:

// Scroll to div
function scrollToDiv(){
?>
<script>
     jQuery(document).scroll(function() {
     var sections = jQuery('.avia-section'),
        menu   = jQuery('#mobile-advanced a[href^="#"]');
     	menu.on('click', function(event) {
    		var target = jQuery(this.getAttribute('href'));
    		if( target.length ) {
        		event.preventDefault();
        			jQuery('html, body').stop().animate({
            			scrollTop: target.offset().top - 1000
        			}, 1000);
    			}
			});
		});
 
</script>
<?php
}
add_action('wp_head', 'scrollToDiv');

Best regards,
Vinay

• This reply was modified 8 years, 1 month ago by Vinay.