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  • #754083

    Hi, I’m experiencing two problems since updating to Enfold 4.0.2.

    The first is that when I open many content elements such as a Special Heading or a Button, the title at the top of the window shows the name of the element (sometimes it appears that some characters are missing) and the words Element Preview displayed over the top of each other. Interestingly, if I copy the text and paste it into a text editor, only the words Element Preview appear. Also, I do not see the actual element preview you mention in the description of new features in Enfold.

    The second problem is that a link entitled ‘Section content hidden. Click here to show it’ appears under each Color Section. The link attached to the text differs from section to section. For example, http://<addressremoved>/wp-admin/post.php?post=8&action=edit# or http://<addressremoved>/wp-admin/post.php?post=1212&action=edit#. Clicking these links has no apparent effect. However, sometimes but not always it causes WordPress to warn about moving away from the page as if an edit had been made.

    As fas as I can see, these problems have not affected how the site actually displays.

    Thank you for your assistance.

    #754289

    Hey Steven,

    My best guess is that this is a caching issue and your site is loading older css/js files that it stored previously.
    You may not see the site properly until the cached files are cleared in your browser.

    Please try to hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload” and review the site again.

    You can also try to open the page in a browser you have previously not used to check if its a caching issue :)
    If all of this does not help feel free to post us your login credentials and we will take a closer look.

    Best regards,
    Kriesi

    #754926

    Kriesi

    Thanks for the help and it is good to see you on the forum. You have created a great product!

    I was also part of the discussion at https://kriesi.at/support/topic/4-0-2-section-content-hidden-click-here-to-show-it/

    I had cleared caches prior to posting on the forum but, coming back to the site today, I did it again and the problems have been resolved. As I said in that thread, I’m not certain why clearing caches several times is any different from doing it once but browsers seem to have a mind of their own.

    Anyway, all is working so thank you for your help.

    Steven

    #755551

    Hi Steven,

    Glad you got it working and thanks for the feedback. Please let us know if you should need any further help on the topic.

    Best regards,
    Rikard

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