Viewing 11 posts - 1 through 11 (of 11 total)
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  • April 2, 2016 at 12:11 am #606890
    SaraMichelle

    I have just ONE page on my website which isn’t responding to the browser window size. Please have a look at: http://www.liceclinicnwi.com/about-us/

    Please let me know how to fix this.

    Thank you!

    April 2, 2016 at 10:39 am #606928
    Vinay

    Hi SaraMichelle!

    The page is responsive… please refresh your browser cache and check again. if you still cannot see anything similar to the screenshot in private please let us know more info which mobile or browser you are viewing it in?

    Cheers!
    Vinay

    April 5, 2016 at 6:21 am #608042
    SaraMichelle

    Hello,

    Here’s a screenshot of how this looks to me in private viewing mode: http://www.liceclinicnwi.com/wp-content/uploads/2016/04/Screen-Shot-2016-04-05-at-12.19.15-AM.png. I also cleared my cache.

    I’m on a mac 10.11.3 using Firefox 45.0.1.

    Thanks!

    April 5, 2016 at 7:15 am #608085
    Basilis

    Hi!

    Please try the URL here
    https://www.google.com/webmasters/tools/mobile-friendly/

    let us know how it shows for u

    Cheers!
    Basilis

    April 5, 2016 at 8:51 am #608120
    SaraMichelle

    I have no problem with this page on a mobile device. I’m on an iMac… a desktop.

    April 5, 2016 at 9:01 am #608122
    Vinay

    Hey!

    I was able to re-produce the issue.
    The site works great on a desktop chrome but has a problem in IE desktop.
    I don’t have a Mac but let’s see if the below solution will work for both.

    Sometimes using 3rd party plugins may cause a conflict To find the plugin in conflict please follow the below steps

    1. Goto plugins page > Deactivate all active Plugins
    2. Updated WordPress and Enfold to latest version if you have not.
    3. Activate one plugin at a time… refresh the page and check for the issue.
    4. Make sure the plugins are all updated

    Regards,
    Vinay

    April 5, 2016 at 10:42 am #608162
    SaraMichelle

    Hi!

    1. I deactivated all my plugins
    2. WordPress and enfold (3.5.1) are up to date
    3. Cleared cache
    4. Plugins up to date

    Doesn’t work.

    I even tried saving the page as a template and then creating a new page, but it did the same thing. If you look now, I added a sidebar, and now it extends less far, but I still can’t leave it like this.

    Thanks!

    April 7, 2016 at 8:20 am #609422
    Ismael

    Hey!

    Thank you for the update. Please try this in the Quick CSS field:

    @media only screen and (max-width: 767px) {
    .html_header_sidebar .av_default_container_wrap, .html_header_sidebar .container_wrap_first {
         float: none;
     }
}

    Remove browser cache or hard refresh the page.

    Regards,
    Ismael

    April 8, 2016 at 1:44 am #609951
    SaraMichelle

    Hi Ismael,

    That did not work unfortunately =(

    April 8, 2016 at 8:20 am #610073
    SaraMichelle

    Hello,

    This started working randomly!! I changed out the picture & even though I didn’t change the dimensions or anything, it seems to be cooperating perfectly. So strange. Thank you, I am all set!

    April 9, 2016 at 5:50 am #610490
    Rikard

    Hi,

    Great, glad you got it working. Please let us know if you should need any more help on the topic.

    Regards,
    Rikard

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