Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • March 21, 2019 at 11:42 pm #1081605
    nightpilot

    hello, since today are suddenly parts of the home page of my homepage no longer visible or not working properly. so the layerslider in the online view is no longer displayed and the flip boxes are also not displayed correctly. Here I urgently need help!

    March 23, 2019 at 6:08 pm #1082150
    nightpilot

    Any suggestions?

    March 25, 2019 at 7:00 am #1082535
    Nikko

    Hi nightpilot,

    We apologize for the delayed response.
    I tried to check your site however your login page just returns error 503:

    Service Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

    Try to enable wordpress debugging to find out what errors are appearing: https://codex.wordpress.org/Debugging_in_WordPress

    Best regards,
    Nikko

    March 25, 2019 at 7:48 am #1082545
    nightpilot

    Login page is working totally fine – I tried just now. Please check again. Depending from th Country you are at the Moment, you Maybe have to use VPN.

    March 25, 2019 at 7:40 pm #1082824
    Victoria

    Hi nightpilot,

    Please disable Gutenberg and see if the issue persists
    https://kriesi.at/support/topic/dealing-with-gutenberg-after-disable-gutenberg-plugin-stops-working/#post-1044190

    Best regards,
    Victoria

    March 27, 2019 at 10:00 pm #1083800
    nightpilot

    Hi Victoria,
    I´m not using a child theme. So I copied the Code into the functions.php in the enfold Folder – Nothing changes. I also installed ans activaded a Disable Gutenberg Plugin – Nothing changes.

    Whats next to try?

    March 28, 2019 at 12:02 am #1083837
    nightpilot

    After trying to update the functions.php file, I´m not able to Login to my backend. I just have the message “Cookies are blocked because of an unexpected issue.”

    You can find the FTP and the WP Login data in the private Content window.

    March 31, 2019 at 6:28 am #1085009
    Rikard

    Hi,

    Thanks for the update and sorry for the late reply. I think the best way to get your site back would be to restore it from a backup, do you have the ability to do so yourself? If not then please contact your hosting provider as they should be able to do it for you.

    Best regards,
    Rikard

    March 31, 2019 at 12:33 pm #1085047
    nightpilot

    Hi Rikard,
    I restore the side from a backup and I´m able to Login.

    That doesn´t solve my issue, that I can´t see the slider an the flip boxes are not working.
    So, what can we do? I wasn´t able to disable Gutenberg and I´m not using a child theme.
    You do have already all my Login data (FTP and WP) . so can you pleas take care of the issue? My Website isn´t working correct since days now…

    April 2, 2019 at 4:32 am #1085814
    Rikard

    Hi,

    I cleared the cache from your caching plugin and that fixed the problem, please review your site.

    Best regards,
    Rikard

    April 2, 2019 at 9:23 pm #1086254
    nightpilot

    Hi Rikard,

    great – thank you. The site is working fine.

    April 4, 2019 at 6:32 am #1086773
    Nikko

    Hi nightpilot,

    We’re glad to hear that :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

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Viewing 12 posts - 1 through 12 (of 12 total)
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