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  • April 20, 2018 at 9:33 pm #944765
    Nancy

    Hey!
    I have WooCommerce Installed & Simplify Commerce (+PayPal). I had a similar thread opened before & the support team had me try to ask for a password reset to make sure my site was able to send emails. It wasn’t so I spoke with the domain/host people. We got that fixed. I tested in the same way, by asking /wp-admin for a password reset & it came in.

    Now, when I did a test purchase, I received a receipt with ONLY the total from Simplify Commerce & nothing yet from my store (WooCommerce). I set the WooCommerce > Settings > Emails to go to my email.

    Also, when I am in WooCommerce > Order > In any order (in this case my test purchase) > Order Actions (right side) > Email Invoice/ Receipt details to Customer

    I don’t receive anything.

    What can I do to have the customer receive a full receipt of their purchase automatically after they buy stuff?

    April 21, 2018 at 8:22 am #944839
    Rikard

    Hey BeyondMS,

    How are you testing the purchases? What is the status of the order on the WooCommerce backend? As this is not really a theme related matter it might be better if you looked for help on a WooCommerce forum instead.

    Best regards,
    Rikard

    April 24, 2018 at 10:07 pm #946252
    Nancy

    OK, let me check in with them, Thanks

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