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Viewing 8 posts - 1 through 8 (of 8 total)
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  • April 2, 2020 at 11:13 pm #1200323
    Red Rubber Media

    Hi Kriesi & team,..

    After the latest Enfold update (4.7.4), there is now no audio from a video slides in the Full Screen Slider module. My example here

    And yes, I definitely DO NOT have mute enabled.

    Thanks in advance

    April 9, 2020 at 2:41 pm #1202322
    Victoria

    Hey Diana,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    July 13, 2020 at 9:24 am #1229879
    tjg

    Hello,

    same here – is there a solution?

    July 14, 2020 at 8:27 am #1230209
    Rikard

    Hi tjg,

    Please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site.

    Best regards,
    Rikard

    September 10, 2020 at 10:12 pm #1245022
    Red Rubber Media

    Forgive the delay. Found the solution to this,..

    Video slide sound works just fine is I check off the “disable autoplay” option in the individual slide. Only other issue now is the quality of the video is loading at the lowest available instead of 1080p. Any fix for that?

    September 15, 2020 at 12:50 pm #1246021
    Ismael

    Hi,

    Thank you for the update.

    The video quality is automatically set based on the network connection speed and the size of the video. Previously, we could use the vq or hd parameter to always play videos in the highest resolution but these parameters have been removed in the latest version of the video player.

    // https://developers.google.com/youtube/player_parameters#march-29,-2012

    Best regards,
    Ismael

    September 15, 2020 at 7:36 pm #1246111
    Red Rubber Media

    Well that is unfortunate. Does the same thing happen on a Lightbox video?

    September 18, 2020 at 7:40 am #1246680
    Ismael

    Hi,

    Yes, the same thing would happen on a lightbox video. One solution is to upload the video to your own server instead of using third party video hosts like Youtube or Vimeo.

    Thank you for your patience.

    Best regards,
    Ismael

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