Viewing 14 posts - 1 through 14 (of 14 total)
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  • September 6, 2019 at 2:08 pm #1134927
    Karin_Tara

    Hi there!
    When I try to update to the latest Version it shows “No Updates available. You are running the latest version! (4.4.1)”, which is not true as we should have 4.6.
    How long does it take from paying for support renewal?
    Cause first I saw, that my support ended already.
    But now it´s 3 hours since I renewes it ……
    Or do I have to do anything else?
    Thanks for help!

    • This topic was modified 5 years, 3 months ago by Karin_Tara.
    September 7, 2019 at 9:14 am #1135279
    Vinay

    Hey Karin_Tara,

    Thank you for contacting us. If you do not see the update notification please try a WordPress transients cleaner plugin if you do not receive auto updates and make sure your API key in the theme settings is correct under Enfold > Theme Update.

    If it does not help, I am afraid you might need to update the theme manually via FTP.

    Unfortunately, not all Server environments are able to make use of the auto-update feature provided by ThemeForest :/

    Best regards,
    Vinay

    September 10, 2019 at 11:26 am #1136485
    Karin_Tara

    Sorry for my late reply. I tried everything possible. Possible for me as a non professional “web-designer”. Could also not update via FTP. All transfers failed. :(

    • This reply was modified 5 years, 3 months ago by Karin_Tara.
    September 10, 2019 at 7:34 pm #1136727
    Victoria

    Hi Karin_Tara,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    September 10, 2019 at 7:51 pm #1136743
    Karin_Tara

    Hi Victoria!
    Even this I have to look up first ;)
    Hope, I´ve done it correctly.
    Regards
    Karin

    September 11, 2019 at 2:24 pm #1137049
    Rikard

    Hi Karin,

    Sorry for the problem. The update to 4.6.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

    You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

    If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

    After you have updated then try to activate the Classic Editor in the main page of the theme options.

    Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    September 11, 2019 at 2:39 pm #1137056
    Karin_Tara

    Hi Rikard! Thanks for your reply. I already tried this via FTP, deleted the folder and uploaded the new. At least tried to, cause it didn´t work :( That´s where I got “all transfers failed” from.

    September 11, 2019 at 2:52 pm #1137062
    Karin_Tara

    Sorry Rikard … was answering too quick. I got your point. This is not an Enfold problem. So I try to find help somewhere else. Thank you very much!

    September 11, 2019 at 4:47 pm #1137100
    Karin_Tara

    Hi! It´s me AGAIN! :)

    The update with the “update the and plugins from zip…” actually worked with my other website.
    If only I would have the info where there is the difference…. Because the background is exactly the same. Both are my websites and I kind of copy this one to to the new one….
    Could you PLEASE have a look?

    • This reply was modified 5 years, 3 months ago by Karin_Tara.
    September 12, 2019 at 11:29 am #1137483
    Rikard

    Hi Karin,

    That site is still using 4.4.1. We can help you out with updating if you send us FTP login details, along with a verification that you have backups of the site.

    Best regards,
    Rikard

    September 12, 2019 at 11:37 am #1137485
    Karin_Tara

    Hi Rikard!
    Thank you very, very much!
    All is backed up! Login details below.

    Regards
    Karin

    September 13, 2019 at 9:23 am #1137843
    Rikard

    Hi Karin,

    Thanks for that. I’ve updated your site to 4.6.2 now, please review it.

    Best regards,
    Rikard

    September 13, 2019 at 10:26 am #1137898
    Karin_Tara

    Hi Rikard!
    Thank you very much for your support!
    Everything is fine! :)

    Best regards
    Karin

    September 13, 2019 at 11:45 am #1137958
    Victoria

    Hi Karin_Tara,

    Glad we could help :)

    If you need further assistance please let us know.
    Best regards,
    Victoria

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