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  • January 17, 2022 at 3:50 am #1335813
    steridhh

    Howdy,
    I get the following message when trying to update the theme:
    An error occurred updating Enfold: Update package not available.
    This happens with two websites I build for clients.

    Personal token should be okay with both websites, that’s the response: We checked your key on ….. and were able to connect to Envato and got the following information:

    Before I try to update, I see this:
    Update available!
    A new version ( 4.8.8.1) of your Parent Theme (Enfold) is available! You are using version 4.8.6.2.

    What is wrong ?
    Don’t have any idea.
    Thanks for supporting me.

    Stefan

    January 17, 2022 at 4:26 am #1335820
    Rikard

    Hi Stefan,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    January 22, 2022 at 1:37 am #1336597
    steridhh

    Hi, I sent you user + pass for temporay admin access some days before.
    Didn’t get any answer till yet, but I need one.
    I’m using enfold several times for paying customers.
    I am currently developing 2 websites.
    These are the subdomains for testing:

    Startseite

    Startseite

    Both websites have the same problem with updating the theme as described before.
    See temporary admin login in private content section below – same for the two URI’s.
    Thanks for supporting me
    Stefan

    • This reply was modified 2 years, 10 months ago by steridhh.
    January 22, 2022 at 5:49 am #1336613
    Rikard

    Hi,

    It looks like you haven’t given the correct permissions to the token you are using, please refer to this: https://kriesi.at/documentation/enfold/theme-registration/#toggle-id-5

    Best regards,
    Rikard

    January 24, 2022 at 6:56 pm #1336935
    steridhh

    Hi Rikard, thanks for the tip.
    That was exactly why I could not update the themes.
    It seems that I randomly selected the correct checkboxes for the first 8 registrations, now the wrong ones for the ninth and tenth Enfold Theme I bought.
    I’ve never thought about false permissions during registration until now and so I had no idea what could be wrong.
    Thanks for supporting me.
    Stefan/Hamburg

    January 25, 2022 at 4:42 am #1336967
    Rikard

    Hi Stefan,

    Thanks for the update, so everything is working as it should now then?

    Best regards,
    Rikard

    January 25, 2022 at 2:31 pm #1337077
    steridhh

    Hi Rikard,
    yes, you are correct. I was able to update Enfold on both installations after correcting the permissions
    with the already set up personal tokens (Envato).
    Thanks a lot for supporting me.
    Stefan

    January 25, 2022 at 2:54 pm #1337087
    Rikard

    Hi,

    Great, I’m glad to hear that it’s working as it should now. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

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