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  • September 29, 2017 at 6:53 pm #858571
    JustinOchoa32

    Hey guys, searched for this in existing topics but couldn’t find anything so I apologize if I overlooked it. I run pacefitnessacademy.com. We have the latest Enfold update installed (4.1.2, today is 9/29/17) and the latest WP update as well. Our text formatting options are completely gone. When we open up a page for editing, whether on the standard or advanced editing tool, there are no options to modify text (bold, italic, underline, alignments, shortcodes, etc.). Also, the text field is completely blank, even if you open a text tool box that already has text on it – it all disappears. Has anyone ever dealt with this issue? Not sure what to do. I’ve tried 3 browsers and it’s all the same. I have this same theme installed on my personal site with NO issues at all. All help is greatly appreciated.

    • This topic was modified 7 years, 2 months ago by JustinOchoa32.
    September 30, 2017 at 8:55 am #858718
    Jordan Shannon

    Hey JustinOchoa32,

    Please try disabling all active plugins, and see if the issue resolves. Also, switch to the default theme and see if the options re-appear.

    Best regards,
    Jordan Shannon

    October 1, 2017 at 12:20 am #858847
    JustinOchoa32

    No luck! Dang it. Thanks for the suggestion though.

    October 1, 2017 at 3:34 pm #858924
    Rikard

    Hi,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    October 2, 2017 at 5:32 pm #859303
    JustinOchoa32

    Thanks, I’ve attached a log-in and password for you to use. Here are screenshots of what I see.
    Advanced Editor Screen
    Default Editor Screen

    October 2, 2017 at 9:16 pm #859373
    Jordan Shannon

    Hi,

    This is what I’m seeing when I login. This could very well be a caching issue. Please try to clear you cache a few times over and also test in a different browser.

    Best regards,
    Jordan Shannon

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