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  • October 10, 2016 at 10:03 pm #697558
    pbrgmr

    Hello,

    I updated Enfold v3.6 to v3.8 and now I don’t see any images if i want to select one for a new page.
    I’ve selected ‘Insert Image’ and clicked on media library but there are no images. But if I upload an image (in the same modal) I can see only this new uploaded image in the library – in my library are about 70 images.

    October 11, 2016 at 8:58 am #697683
    Rikard

    Hey pbrgmr,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Regards,
    Rikard

    October 11, 2016 at 9:26 pm #698072
    pbrgmr

    Hey Rikard,

    thanks for the quick reply!
    Of course, link and login in private content.

    Kind Regards,
    Paul

    October 14, 2016 at 6:57 am #698983
    Ismael

    Hi!

    Please try to regenerate the thumbnails by using this plugin. https://wordpress.org/plugins/regenerate-thumbnails/

    Cheers!
    Ismael

    October 14, 2016 at 7:57 am #699005
    pbrgmr

    Hey,

    I tried it but no success.
    But the idea was good ;)

    Regards,
    Paul

    October 14, 2016 at 8:33 am #699012
    Vinay

    Hi,

    There were a few js errors an it is mostly due to plugin conflict. For testing purpose we have deactivated the active plugins(You can re-activate it by going to Plugins > Recently Active Plugins > Select all > Bulk Action > Activate). but your server CDN is very slow and and not opening the pages. The site goes offline when I try to access the pages or when i try to add a new post.

    I somehow managed to create a new post called _test and was able to see the images in media lib that were added in March 2015.

    It is either something to do with the php version or the CDN please disable CDN for testing purpose and confirm which version of php you are using and also try to increase the memory limit.

    Defining a higher memory limit in wordpress and if possible increasing the memory on the hosting server should resolve this issue.

    To increase the wordpress memory limit please access wp-config.php file and add the below line 

    define('WP_MEMORY_LIMIT', '256M');

    For a detailed explaination please check this link http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
    Or you can contact your service provider and they can do it for you.

    Best regards,
    Vinay

    • This reply was modified 7 years, 6 months ago by Vinay.
    October 14, 2016 at 9:35 am #699020
    pbrgmr

    Wait a second..
    YOU disabled all plugins and I have to enable them?!
    I turned on “Developer Mode” in Cloudflare, so for the next 3h caching should be no problem, but I will reactivate it till tomorrow. Caching was enabled for 12h.
    I’ll edit the memory_limit later today but I don’t think this is the problem, the site ran for about 1 years w/o any problem.
    When exactly did you get the JS error? Last weekend I checked the backend for any problems but the console (Chrome) didn’t show any problems.
    And I don’t need posts, I need the pages to be working.

    October 18, 2016 at 5:37 am #700366
    Ismael

    Hey!

    Did you modify anything, in the database perhaps, or install a plugin prior to the issue? I would like to check it again but I can’t get in using the login credentials above.

    Regards,
    Ismael

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