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Viewing 14 posts - 1 through 14 (of 14 total)
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  • September 4, 2019 at 11:10 am #1133768
    Alwin

    Hello, I am on Enfold version 4.5.2 and I see that there are already new versions out there… I never received any update message for new versions.

    Also, when I check for updates in my WordPress dashboard there is no message that there is a new Enfold version.

    What can be wrong here? thank you :)

    • This topic was modified 5 years, 3 months ago by Alwin.
    September 5, 2019 at 4:56 am #1134177
    Rikard

    Hey Alwin,

    Did you generate a token and did you add it to the backend of the theme?

    Best regards,
    Rikard

    September 6, 2019 at 10:17 am #1134862
    Alwin

    Yers, but still no update option…

    September 7, 2019 at 11:24 am #1135311
    Rikard

    Hi,

    Thanks for the update. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    September 17, 2019 at 11:24 am #1139060
    Alwin

    Oke, I will send then now.

    September 18, 2019 at 1:36 pm #1139462
    Rikard

    Hi,

    Thanks for that, I don’t see the update indication either when I check manually. I’m thinking that you security plugin might be blocking the call to Envato, could you try disabling that to see if it makes any difference please?

    Best regards,
    Rikard

    September 20, 2019 at 10:51 am #1140171
    Alwin

    Hello, I have disbaled Wordfence and it still doesn’t work. I then also disabled all plugins and still no Enfold update.

    How to proceed?

    Thank you,
    Alwin

    September 21, 2019 at 8:35 am #1140419
    Vinay

    Hi,

    Thank you for contacting us.

    If you are unable to view the notification please follow the steps provided here.

    Best regards,
    Vinay

    September 24, 2019 at 11:52 am #1141350
    Alwin

    Hello Vinay,

    So what you basicly are saying is that this issue can not be solved and I am not able to use the automatic update function in Enfold…?

    September 24, 2019 at 5:51 pm #1141484
    Victoria

    Hi Alwin,

    Yes, like it is said there not all hosting providers allow that function, unfortunately. Have you tried steps suggested there?

    Best regards,
    Victoria

    October 7, 2019 at 10:42 am #1145707
    Alwin

    I notioced today that on 1 of my Enfold websites the automatic update function is working fine, on antoher website it’s not working. Both websites are on the same webhost, even on the samne server, and share the same plugins.

    So it seems the problem is not related to the webhost?

    October 10, 2019 at 9:01 pm #1146942
    Basilis

    Hi,

    Try remove the token and re-add this.
    Let us know if this would fix the problem.

    Best regards,
    Basilis

    January 15, 2020 at 5:40 pm #1174628
    Alwin

    Hello, I still have this problem so I searched for other solutuions. I have now found this plugin:
    https://envato.com/market-plugin/

    I have installed this plugin, set up a new token, and now I do get update notifications for the Enfold theme!

    Questions:

    – Can I use this plugin savely with Enfold? Are there any know issues?
    – I use Enfold Child themes; does this plugin leaves the Child theme as they are?

    Thank you :)

    Alwin

    January 16, 2020 at 9:45 am #1174796
    Rikard

    Hi Alwin,

    You should be able to run that plugin without any problems yes, and it’s doesn’t edit your child theme.

    Best regards,
    Rikard

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