Viewing 4 posts - 1 through 4 (of 4 total)
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  • October 31, 2019 at 3:20 pm #1152742
    dreisatz

    Hi there,
    using latest enfold (4.6.3.1) with child-theme. Done the “Turnaround” from post ref=”https://kriesi.at/support/topic/cookie-consent-bar/#post-1146123″>cookie consent bar support, changed ” /includes/helper-privacy.php.” and “avia-snippet-cookieconsent.js”, disabled “Javascript file merging and compressioncleared server and browser cache and checked frontend and so on.

    But: nothing changed concerning the display of google maps AND more important

    opening the cookie modal pop up window – there is a lot of text but no display of the settings – so there is not chance to change anything:
    screenshot: cookie modal pop up
    this is shown in firefox, safari, edge – using mac as well win

    any idea to fix?

    hopefully

    dreisatz

    • This topic was modified 5 years, 1 month ago by dreisatz. Reason: screenshot not displayed
    November 6, 2019 at 10:29 am #1154208
    Vinay

    Hey dreisatz,

    Thank you for contacting us.

    I checked your site and tried to create a test page with shortcode options but it appears to be not working. A plugin conflict may be one of the reasons for this issue.
    To find which plugin is causing the conflict please follow these steps:

    1. Go to your plugins page > Deactivate all active Plugins
    2. Update WordPress and Enfold to the latest version if you have not.
    3. Make sure all the plugins are updated.
    4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

    We await the results of your plugin compatibility test.

    Thanks for your cooperation :)

    Best regards,
    Vinay

    November 6, 2019 at 9:17 pm #1154413
    dreisatz

    Hi Vinay,
    i followed you instructions – no change!
    Instead i figured out, that the issue lays in the modification of the theme-options “Erweitertes Styling”.
    I ask you the check it by yourself.
    Please visit the test-domain (link & credential in private content). The test-domain underwent your instructions and has all the plug-ins activated as the original problematic domain. I have also installed a child-theme, which i have still NOT modified.
    In the parent-enfold-theme i imported the theme-settings of the original problematic domain.

    THE RESULTS:
    a) using the modified theme-options – there are no buttons and the shortcodes are not displayed
    b) switching to the blank child-theme – there are buttons and shortcodes

    So again: please check it out by yourself

    confused
    dreisatz

    November 11, 2019 at 11:01 am #1155531
    Ismael

    Hi,

    Thank you for the update.

    Did you add the following css code? The opacity is set to 0, so it hides the privacy toggles.

    #top .av-toggle-switch {
    display: block;
    margin-bottom: 10px;
    margin-top: 10px;
    opacity: 0;
    text-align: left;
}

    We had to add the following css code and disable the File Compression settings temporarily to override it.

    #top .av-toggle-switch {
    opacity: 1;
}

    Best regards,
    Ismael

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