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  • September 23, 2020 at 11:52 am #1247821
    dradoering

    Hi,

    since yesterday I can no longer access our customizer. What can I do?

    I get the following error message:

    “There was a critical error on your website.”

    Thanks and best regards,
    Caroline

    September 23, 2020 at 3:04 pm #1247884
    Victoria

    Hey dradoering,

    Can you please check the server log for error?

    Best regards,
    Victoria

    September 23, 2020 at 4:15 pm #1247921
    dradoering

    Hey Victoria,

    I cannot see any error and did not receive a system email to our admin email address.

    I think the problem is caused by the change of our domain yesterday.

    I am thankful for every advice.

    Thanks!

    Regards,
    Caroline

    September 24, 2020 at 6:51 am #1248047
    Rikard

    Hi,

    Thanks for the update. Could you try updating the theme to the latest version (4.7.6.3) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    September 24, 2020 at 11:06 am #1248109
    dradoering

    Hi Rikard,

    thank you for your reply. I can access the customizer again, perfect! But now the language of the Website changes permanently from german to english and the other way around. Any idea?

    Thanks and best regards,
    Caroline

    September 25, 2020 at 6:01 am #1248318
    Rikard

    Hi Caroline,

    Thanks for the update. I’m seeing German both on the front an backend of your site, is that correct or not?

    Best regards,
    Rikard

    September 25, 2020 at 9:22 am #1248349
    dradoering

    Hi Rikard,

    we found the mistake. The permanent changing language was forced by the Plugin TranslatePress.

    Thanks for you help anyways.

    Best regards,

    Caroline

    September 25, 2020 at 12:47 pm #1248423
    Victoria

    Hi dradoering,

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

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