Viewing 14 posts - 1 through 14 (of 14 total)
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  • May 13, 2019 at 8:57 pm #1100290
    shedoesitcoaching

    Hi,

    I’ve added a new menu item to my secondary menu: What clients say.
    I see it both on my English and Dutch homepage on desktop & iPad. Unfortunately I don’t see it in the hamburger menu of my Dutch homepage via my mobile phone. I do see it in the hamburger menu on my English page.

    I can’t find where it goes wrong. Could you please help me with that?
    Thank you.

    May 14, 2019 at 12:56 pm #1100506
    Rikard

    Hey Eefke,

    I see that you are running an old version of the theme, could you try to update to the latest version (4.5.7) to see if that helps please? The update to 4.5.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

    You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

    If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

    After you have updated then try to activate the Classic Editor in the main page of the theme options.

    Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    May 14, 2019 at 1:11 pm #1100520
    shedoesitcoaching

    Hi Rikard,

    Thank you for your reply. Does this work for a bilingual website like mine as well?

    Eefke

    May 15, 2019 at 5:55 am #1100825
    Rikard

    Hi Eefke,

    Are you asking if updating the theme works on bilingual sites? If so then the answer is yes.

    Best regards,
    Rikard

    May 15, 2019 at 12:28 pm #1101008
    shedoesitcoaching
    This reply has been marked as private.
    May 19, 2019 at 2:39 pm #1102281
    Victoria

    Hi Eefke,

    I can see the burger menu in Safari on my phone in English and Dutch versions.

    Could you please clear the cache, check again and get back to us.

    Best regards,
    Victoria

    May 19, 2019 at 9:11 pm #1102324
    shedoesitcoaching

    Hi Victoria,

    Thank you for your email. Yes, the hamburger menu is not the problem. It’s about 1 item of the menu:

    – What clients say (English website)
    – Wat cliënten zeggen (Dutch website)

    I see this item in the English hamburger menu, but unfortunately not in my Dutch hamburger menu.
    I do see the menu items when I open my website on a Mac or iPad. The only problem is on a mobile phone.

    Thanks.
    Eefke

    May 21, 2019 at 8:51 am #1102735
    Victoria

    Hi Eefke,

    Thank you for clarifying.

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Victoria

    May 21, 2019 at 11:41 am #1102811
    shedoesitcoaching

    Hi Victoria,

    Thank you. See the information in the private area.

    May 21, 2019 at 7:58 pm #1103060
    Victoria

    Hi shedoesitcoaching,

    I am seeing the menu item on mobile but it has the class “hide-on-mobile menu-item-3475 av-active-burger-items” and so it is hidden on mobile. Did you set it to be hidden on mobile?

    Best regards,
    Victoria

    May 21, 2019 at 8:54 pm #1103068
    shedoesitcoaching

    Hi Victoria,

    That’s the same for the English menu, so that shouldn’t be the problem.

    May 27, 2019 at 6:46 am #1104429
    Ismael

    Hi,

    Thanks for the update.

    Did you add the “Wat cliënten zeggen” in the main menu? It has to be added there. It’s currently not included in the main menu. We’d like to check it but the login token has already expired.

    Best regards,
    Ismael

    May 29, 2019 at 5:38 pm #1105217
    shedoesitcoaching

    Hi Ismael,

    Thank you. That was it!
    It’s solved now.

    Thank you!
    Eefke

    May 29, 2019 at 7:49 pm #1105253
    Jordan Shannon

    Hi,

    I’m glad this was resolved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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