Viewing 15 posts - 1 through 15 (of 15 total)
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  • July 30, 2021 at 8:57 pm #1313516
    Valerie Maselli
    Guest

    Good Afternoon.

    I have taken over a position at Bullard Law Group http://www.blgpllc.com and the person that created our website is no longer with the company. I am reaching out because our video stopped working and I would like to have my own account to manage these website functions. I appreciate your help.

    Valerie

    August 2, 2021 at 6:37 am #1313820
    Rikard

    Hi Valerie,

    Thanks for reaching out to us. Which version of the theme are you running? You might need to update it to the latest version: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If you don’t have access to the Themeforest account which was used to purchase the theme, then please try reaching out to the person who bought it. If you can’t get the necessary details, then you might have to purchase an additional license.

    Best regards,
    Rikard

    August 2, 2021 at 4:36 pm #1313959
    Valerie Maselli
    Guest

    Thank you very much. I appreciate it.

    August 3, 2021 at 9:54 pm #1314228
    Valerie Maselli
    Guest

    I went and purchased an additional license based on the support chat from kreaturamedia.com and I was able to update everything.
    I still have a video that is not working with no alerts on my dashboard.

    August 4, 2021 at 6:41 am #1314273
    Rikard

    Hi,

    Thanks for the update. Where can we see the problem you are having? I tried checking your site, but it only displays a login screen.

    Best regards,
    Rikard

    August 4, 2021 at 4:04 pm #1314425
    Valerie Maselli
    Guest

    Home

    I do not know what the other site is and I apologize for the incorrect link.

    August 6, 2021 at 6:21 am #1314757
    Rikard

    Hi,

    Thanks for that. I see that you are running an old version of the theme on that site. Could you try to update to the latest version (4.8.6) to see if that helps please? The update to 4.8.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

    You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

    If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

    Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    August 6, 2021 at 7:16 pm #1314899
    Valerie Maselli
    Guest

    Hello,

    I have purchased the latest version however, I am not able to retrieve an API Key.

    I have looked in settings where it says it is supposed to be.

    The license has been downloaded from Themeforest.

    August 8, 2021 at 8:03 am #1315098
    Rikard

    Hi Valerie,

    Thanks for the update. We can help you out with updating the theme, if you would like that. If you would, then please include admin WordPress and FTP login details in private. Also please include your purchase code.

    If you are having problems with Themeforest/Envato, then you will have to reach out to their support. Our documentation is correct as far as I know, and we haven’t had any reports of other users not being able to find information, or not being able to generate a token at the Envato platform.

    Best regards,
    Rikard

    August 9, 2021 at 4:22 pm #1315878
    Valerie Maselli
    Guest

    Rikard,

    I would greatly appreciate that, so please let me know how I can submit my login information to you directly.
    If possible, please let me know what piece of information was missing so that going forward I will not run into this issue.

    August 10, 2021 at 4:39 pm #1316100
    Valerie Maselli
    Guest
    This reply has been marked as private.
    August 10, 2021 at 4:45 pm #1316102
    Valerie Maselli
    Guest

    Rikard,

    I appreciate your patience as I learn this forum. I now see how to set a private message as I sent one as a test before I put all of my information our there. Please see below.

    • This reply was modified 4 years, 3 months ago by Rikard.
    August 11, 2021 at 5:12 am #1316172
    Rikard

    Hi Valerie,

    Thanks for that. The WordPress login details you sent are working, but we would need FTP login details as well, in order to update the theme for you. Could you provide us with those details as well please? Also please verify that you have backups of the site.

    Best regards,
    Rikard

    August 11, 2021 at 5:31 pm #1316307
    Valerie Maselli
    Guest

    To confirm, you need the login for our host?

    They recently ran a backup last month when a plugin broke and was no longer supported, so we should be ok to progress.

    You have been so helpful and I appreciate it.

    • This reply was modified 4 years, 2 months ago by Rikard.
    August 13, 2021 at 4:56 am #1316508
    Rikard

    Hi,

    Thanks for the update. We don’t need login details for your hosting account, and we can’t login with those details anyway, since it’s asking for verification via email or SMS. Please login to your hosting account, to see if you have get FTP login details there. If not, then please try reaching out to your hosting provider support, to see if they can provide you with the necessary details.

    Best regards,
    Rikard

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