Viewing 16 posts - 1 through 16 (of 16 total)
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  • #1366040

    Hello, again!

    We had an issue before that was resolved:

    We have since made a handful of changes to our site and the strange ‘mystery box’ has returned. I do not see it on my android, but apple users are seeing it.

    Any ideas? The code that was implemented before is still in use.




    Thanks for contacting us!

    In your section called “fullvideo” there seems to be a broken image. Please remove the element and that should help.

    If you have difficulties locating the element, please create temporary admin logins and post them here privately so we can remove it for you :)

    Best regards,


    I’d appreciate that! What email should I use for the Kriesi admin login?



    You can use (Email address hidden if logged out) but please post logins credentials here privately so any available moderator can look into it :)



    Login invite has been sent. Thank you!



    Sorry, I should have mentioned that we do not actually have access to (Email address hidden if logged out) . Could you please post login credentials here privately? :)



    if it makes you feel better, I don’t see the described on any of my browsers I have installed on OSX.
    The element should either hide itself with the hr element – or another theory – it could be the hidden input field (I assume this is some kind of honeypot that Enfold sets).

    now i test it on a real mobile device – and indeed it is present.
    to test if it is the hidden input field try: #avia_3_1 {
      background-color: transparent !important;
      border: none !important

    or it might be the missing image in an image container – it is a different place – but i do not know what mobile devices do in that case:



    @guenni007 I could only reproduce the issue on IOS, on desktop it does not show for me either :)

    Best regards,


    Okay, I used Temporary Logins to create an admin account. Thank you, @yigit!

    @guenni007, it is the strangest thing. It doesn’t appear on desktop or on android devices for me, only on iOS.



    I deleted the only broken image I found on the page though I can still reproduce the issue on my iphone. Could you please clear the cache on your server and check if that helped? :)



    please have a look to that color-section with ID: #color_section
    it is only visible on smaller screens – i guess you have set for it a negative padding via css. Paddings are always positive – maybe that is the reason for that sign.

    then there is no color : #transparent – it is only : transparent
    you set it for : .text-overlay

    next: justify-content is only for flex containers ( display: flex – or inline-flex )


    @yigit, it is still showing up for me, unfortunately.

    Thank you, @guenni007. I made those changes you suggested. That color_section code was antiquated and wasn’t supposed to be used anymore.



    Could you please clear your mobile browser cache as well? I cannot reproduce the issue any longer on my iphone. I attached a screenshot in private content field below :)

    Best regards,


    Well after removing the broken image link – i do not see on real mobile devices that box.
    So as Yigit said – clear browser cache. This is a bit more complex on iphones –


    Looks good! Thank you both very much. You can close the ticket.


    Glad Guenni007 could help, thank you Guenni007, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,

Viewing 16 posts - 1 through 16 (of 16 total)

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