Viewing 5 posts - 1 through 5 (of 5 total)
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  • June 18, 2018 at 6:58 pm #974415
    IraLeeNesbitt

    This is surprising, but the truth. Somehow my entire website now points to some awful indian tv leeching website…. this all comes after I gave admin access to your staff. This is unacceptable.

    • This topic was modified 6 years, 5 months ago by IraLeeNesbitt.
    June 18, 2018 at 7:33 pm #974428
    Guenni007

    Do you really believe that the team and Kriesi give themselves up for something like that, and so would destroy their excellent reputation – for one single page?
    Over 150.000 Sales ?

    It will be a coincidental time equality

    June 19, 2018 at 12:28 am #974549
    insanityNL

    Also, if you got hacked, it can be a few things:

    – illegal use of cracked plugins
    – you didn’t update themes and or plugins
    – your file access on the ftp wasn’t set correctly.

    To fix this, contact your hoster and ask to put back a backup from two days ago.

    • This reply was modified 6 years, 5 months ago by insanityNL.
    June 19, 2018 at 11:55 am #974719
    Victoria

    Hi IraLeeNesbitt,

    Sorry to hear that.

    I personally have not seen your thread with credentials. Did you post it in private box? Do you use some security plugin? Thousands of WordPress get hacked, there plenty of bots out there trying to break anything they can and so you should have security plugins installed and properly configured.

    Here are some articles for you to consider
    https://sucuri.net/guides/how-to-clean-hacked-wordpress

    10 Steps to Remove Malware from Your WordPress Site

    How to Clean a Hacked WordPress Site using Wordfence

    If you need further assistance please let us know.
    Best regards,
    Victoria

    June 19, 2018 at 1:07 pm #974762
    Vinay

    Hi,

    Sorry to hear that your website is compromised. I assure you the information shared by all our clients in private content area is kept confidential and handled by authorized professionals only to help you resolve the issue.

    We respect your privacy, incase you wish not to share the credentials. You can also use Temporary Login Without Password

    • Go to > Users Temporary Logins > on the left-side menu.
    • Click > Create New.
    • Add the email address for the account ( you can use wordpress@kriesi.at ), as well as the > Role > making that the highest possible and set the link to expiry in about three to four days.
    • Click > Submit.
    • You’ll now have a temporary account.

    When your issue is fixed, you can always remove the plugin!

    A website pointing to an unknown URL is usually seen in sites with very less or no security at all. Such websites are an easy target for hackers and bots to gain access and take advantage. Some of the security steps you should immediately consider are:

    1. Scan your site with a good WordPress security and antivirus plugin or ask your hosting company to check for any scripts that may be the reason for this issue.
    2. Install a Firewall on your site.
    3. Secure your WordPress login page.
    4. Disable directory browsing.
    5. Disable access to WordPress backend from an unknown IP address.

    If none of the above help you please go ahead and re-install the theme and plugins files and secure your website. For more information please check the FTP install guide.

    For more helpful tips please check the links provided by @victoria and also check the term “WordPress better security” on Google.

    Always backup your website and perform the changes :)

    Best regards,
    Vinay

    • This reply was modified 6 years, 5 months ago by Vinay.
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