Our average response time right now is 7.25 hours. As far as I know its right up there with the fastest for any theme author. So while you may think us unresponsive, we are answering hundreds of requests a day. We also handle them in the order they come in. So each time you self respond it pushes your topic to the end of our queue.
We occasionally (like now) will go back through recent topics to check for emergencies.
As for your issue, the images, as far as I can see, are not getting cropped beyond what the slideshow settings would do under normal circumstances (slight edge cropping).
You can adjust the slideshow to fit your image dimensions more tightly by changing when it switches to responsive at the image width size. If all images are the same width it should in theory prevent any cropping.
Elements that you want to keep visible, like logos, text etc, should be a bit off the edge for those instances where the edge gets cropped (and in general because padding is better to look at).
Edit: As an aside, I didn’t see the second set of login credentials until re-scrolling through a moment ago. I changed the responsive under __ width to the size of your first photo which should tell LayerSlider to start scaling the slideshow at the point where it would have previously just hidden the edges.