Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
  • #1088633

    Hi, My light box is no longer working. I have set the icon element link to be added manually and make it open on same tab. Before, when you click on the icon it popups the video but it suddenly stopped working and instead of popup it opens in new tab. Any idea about his?

    • This topic was modified 11 months, 3 weeks ago by  LM2012.

    Hey Lauren,

    I had a look at your front page but I couldn’t find the element in question, on which page are you having this problem? Also, did you try to use the Classic Editor in the main page of the theme options?

    Best regards,


    Hi Rikard,

    Apologies, I have given you the wrong site, I have updated the Private Area for the correct site.
    It should be for this section: https://drive.google.com/open?id=1RYYVlS3im1lDllAcGleQMZzNrISzCYkx
    It has a video play button that should popup the vimeo video, but instead it opens to the videos link.

    Thanks and regards,


    Hi Lauren,

    You have a header file in your child theme and it needs to be updated with the fresh copy and then make changes on top of the new file.

    If you need further assistance please let us know.

    Best regards,


    Hi Victoria,

    Thank you so much for the help.
    It is fixed now!

    Thanks and regards,



    I’m glad this was resolved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

Viewing 6 posts - 1 through 6 (of 6 total)

The topic ‘My lightbox is no longer working’ is closed to new replies.