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  • #1135002

    We are experiencing issues with images (sliders specifically) and video not loading with the page. We assumed it was a caching issue and excluded two pages from our caching plugin, but the issue is still occurring. After reading a couple of wordpress support forums, it seems to be theme related. Please advise.

    The sliders have been removed from the site, and the video is a youtube link playing in the background of a color section. Both sections with video have errors

    #1136760

    Hey leahmessina,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Basilis

    #1144632

    Hello, see below for login information.

    #1144965

    Hi,

    Thanks for that, though I can’t reproduce the problem on my end. The sliders and videos are all working when using Chrome on both of the pages you linked to. Could you try to explain a bit further on how to reproduce the problem please?

    Best regards,
    Rikard

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