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Posts
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Hi. My site is not displaying correctly on iPhone 5. I have a screenshot to show.
Even more serious: It is not displaying at all on iPhone 6s .
please advise. Thanks JenHi AirstreamCoach!
Thank you for using Enfold.
The theme is set to a fixed layout. Please go to Enfold > General Layout > Dimensions panel then enable the Responsive Site option.
Best regards,
Ismaelthank you for your reply. No, this is not the issue. i only turned the responsive feature a few hours ago because I hadn’t heard back from you and thought it might be better to have the site non-responsive than messed up as it was. Responsive is back on again. It looks terrible. Please take another look and advise me as best you can. This is very frustrating. thanks.
Hi!
I checked your website on my iphone 5s and it does load and look fine. Can you please post the screenshot and show the issue you are seeing? You can upload your screenshots on imgur.com or Dropbox public folder and post the links here
Cheers!
YigitThank you for checking this. My iphone5 seems intermittently okay and problematic with the site so I am not shocked looks okay for you now. here are some screen shots of what I am seeing most of the time
Note: The last image is for another site I manage, our “sister” site, also built with enfold very similar to the site you are checking, just for a different vehicle. The url is Advanced-RV.rentals currently on this site I am not getting a home page slider and there are no menus. the sign on credentials for this site are below.
VERY IMPORTANT: I have repeated reports that NEITHER SITE DISPLAYS AT ALL ON IPHONE 6.
I do not have an iPhone 6 so i cannot check this while trouble shooting.All of these problems are serious. I tried turning off all plugins and been troubleshooting this for quite some time. I am hoping it is a simply fix. I just don’t know what to do. Please help me solve the problem. Thanks, kindly,
jen
Additional notes: both of these sites take a VERY long time to load on my iphone5s after clearing the cache. Did it load quickly for you? There is speed issue in addition to the display problems. just wanted to mention that. i have already been in touch with hosting regarding this issue. they said to contact you. thanks.
Hi!
Those issues have been made, because of the modifications you have done.
If you switch back to normal, everything plays correctly, is that right?Best regards,
BasilisHello Basilis,
I have made no modifications to cause this problem. Exactly what modifications are you referring to? what “normal” are you referring to? Please be specific.
In attempting to fix the problem, I have tried changing a few settings. I turned responsive setting off but it did not help I replaced those settings to their original (how they were set before the problem arose). so, clearly, this is not the cause of my problem.
The only other thing i did was turn off plug ins. That also made no difference. do you recommend I turn all the plug ins back on?
The site used to run fine on mobile. Now it does not. I made no modifications to cause that to happen.
PLEASE EXPLAIN WHAT YOU ARE ASKING ME TO DO. I will happily take your instruction if it will help fix this problem.
thank you kindly,Jen
Hey!
I checked your site on mobile and desktop. Both are looking good for me and they are loading fast as well. Could you fix the issue?
Cheers!
AndyHi Andy, Thank you for your reply. Unfortunately, the issue is not fixed on mobile devices (iPhone 6 using safari).
Please clear your safari cache & history, turn on cookies and you will see what I mean.
I’ve tested with many users in the field and repeatedly found that the site does not display properly on iPhone 6 with cookies on. Can you fix this in the theme? Please let me know….
thanks. JenFurther testing… This is true on an iPhone 5s, as well. All running iOS 9.1
The only way we can get the site to run properly is to ‘ALWAYS ALLOW’ COOKIES.
This is not safe for browsing and may make us subject to malware.
Furthermore, we cannot tell prospective visitors to turn off cookies in order to view our site, they will not necessarily know to do that. Is this something you can fix in the Enfold theme?
I hope this information helps. thanks and please let me know if you can fix it.Hi!
Can you please check if the issue occurs on the demo sites?
http://kriesi.at/themes/enfold-overviewCheers!
JosueThis page you shared is not displaying in mobile format. Therefore it does not show the same issues we’ve been having.
When “responsive site” is selected, and cookies are NOT allowed, the display issues occur. Menus and Layerslider and header problems appear and the site is not usable.
We have tried this on many phones now. The only way to get our site to display properly on mobile IOS devices is to “always allow cookies”.
It is not practical to try and tell all of our visitors to disable cookies in their browser in order to view our site properly! Please help.
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