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Viewing 18 posts - 1 through 18 (of 18 total)
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  • January 10, 2018 at 3:50 pm #895706
    Ingo Schütte

    Since the latest update the submenu don’t open on click in mobile version.

    Ich habe bereits probiert das Menu neu zu zuweisen, Cache leeren, einfach mal die Einstellungen des Menus zu ändern usw.

    I tried create a new menu, emptying cache, change style options in enfold menu…
    Would be great if you could solve these problem.

    BG
    Ingo

    January 10, 2018 at 4:24 pm #895716
    Yigit

    Hey Ingo,

    Please try flushing cache and check if that helps. If not, please make sure you are using the latest version of the theme which is currently 4.2 – kriesi.at/documentation/enfold/updating-your-theme-files/. If that too does not help, please create temporary admin logins and post them here privately so we can look into it :)

    Cheers!
    Yigit

    January 10, 2018 at 4:52 pm #895732
    Ingo Schütte

    Tried your tips.
    Unfortunally it still doesn’t work.

    January 10, 2018 at 5:19 pm #895743
    Ingo Schütte
    This reply has been marked as private.
    January 10, 2018 at 6:09 pm #895763
    Yigit

    Hey!

    I am getting “Forbidden. You don’t have permission to access /wp-admin/ on this server.” error. Do you have some sort of IP restriction? If so, please temporarily disable it.

    Regards,
    Yigit

    January 11, 2018 at 10:00 am #896064
    Ingo Schütte
    This reply has been marked as private.
    January 11, 2018 at 3:15 pm #896179
    Ingo Schütte

    Is ist possible to send me your ip that we can give you acces?

    January 15, 2018 at 3:08 am #897312
    Ismael

    Hi,

    I’m sorry but we don’t supply that kind of information here. Please disable the security feature or plugin temporarily so that we can access the site. If there is a country restriction, you can find the team’s locations in the following link.

    // http://kriesi.at/about

    Best regards,
    Ismael

    January 16, 2018 at 10:37 am #897960
    Ingo Schütte

    Thank you for your Feedback.
    I¹ll talk to our IT if they can realize it.

    BR
    Ingo

    January 16, 2018 at 1:49 pm #898019
    Ingo Schütte
    This reply has been marked as private.
    January 17, 2018 at 7:32 am #898312
    Ismael

    Hi,

    Thank you for the update.

    The page is still forbidden. We can’t access the dashboard.

    Forbidden
    You don’t have permission to access /wp-admin/ on this server.

    Best regards,
    Ismael

    January 17, 2018 at 9:22 am #898342
    Ingo Schütte

    Sorry apparently there was a reboot tonight.
    Now it should work. Please try again.

    Thank you very much in advance.

    BR
    Ingo

    • This reply was modified 6 years, 3 months ago by Victoria.
    January 18, 2018 at 8:42 am #898925
    Victoria

    Hi Ingo,

    I still get the forbidden message. Can you please check the config again?

    Best regards,
    Victoria

    January 18, 2018 at 8:46 am #898930
    Ingo Schütte
    This reply has been marked as private.
    January 18, 2018 at 9:08 am #898940
    Ingo Schütte

    Thank you very much.
    Apparently I have found the problem myself now.
    Our old service provider has in the custom css apparently set the menu on display: none …

    BR
    Ingo

    January 19, 2018 at 4:52 am #899458
    Rikard

    Hi Ingo,

    Great, glad you found the problem and for letting us know. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    January 19, 2018 at 9:11 am #899558
    Ingo Schütte

    Hi Rikard,

    thank you very much.
    I think you can close this topic.

    BR
    Ingo

    January 20, 2018 at 4:02 am #899957
    Ismael

    Hi,

    Alright. We’ll close the thread now. Please feel free to open a new thread if you need anything else.

    Best regards,
    Ismael

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Viewing 18 posts - 1 through 18 (of 18 total)
  • The topic ‘Mobile Menu on Click Submenu does not work’ is closed to new replies.