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Viewing 11 posts - 1 through 11 (of 11 total)
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  • November 27, 2020 at 12:07 am #1263407
    simplicityltd

    Hi, Could you please help me figure out why my mobile menu isn’t showing any items? I have the correct menu set and saved but its blank when viewed on a mobile?
    Cheers

    November 27, 2020 at 12:33 am #1263413
    Victoria

    Hey simplicityltd,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    November 27, 2020 at 12:38 am #1263415
    simplicityltd

    Hi, thanks for the quick reply, credentials below

    November 27, 2020 at 6:46 pm #1263558
    Victoria

    Hi simplicityltd,

    Best regards,
    Victoria

    December 1, 2020 at 12:17 am #1264077
    simplicityltd

    Thats odd, not sure why that would be, I’ve not added the security plugins yet?
    Could you try again please and let me know if you still have the same issue?

    Cheers

    December 3, 2020 at 6:19 am #1264675
    Ismael

    Hi,

    We still could not access the login page using the default login URL. Did you change it to something else? Please disable the plugins temporarily or post the FTP details in the private field so that we could check the site properly.

    Thank you for your patience.

    Best regards,
    Ismael

    December 9, 2020 at 10:15 pm #1266141
    simplicityltd

    I’ve narrowed down the issue; its whenever I try to change the menu being used for mobile. I’ve tried two different menus but no items come on them. I thought maybe everything was the same colour so I couldn’t see the words but changing the colours in the advanced styling didn’t work either, the only colour that had any effect was the background colour.
    I’ve got the main menu on there as a temporary solution but I need to do a mobile menu.

    Thanks for your help.

    December 10, 2020 at 7:37 am #1266206
    Ismael

    Hi,

    Thank you for the update.

    The items inside the mobile menu are now displaying properly. Did you figure out the issue? Which plugin are you using to switch to a different menu on mobile? It is possible that the plugin is not compatible with the theme.

    Best regards,
    Ismael

    December 10, 2020 at 9:10 pm #1266390
    simplicityltd

    Hi,

    I know there is a menu there at the moment, I mentioned that in my last message, that’s the main one, but it’s styled for the desktop, not mobile. I’m only using it for now because nothing else is working.

    I’m not using any plugin? It’s a setting in Enfold that allows you to use a different menu for mobiles? I’ve created a second menu but whenever I use anything other than the main one, nothing shows up.

    December 11, 2020 at 10:25 am #1266500
    Rikard

    Hi,

    Thanks for the update. The alternate mobile menu functionality broke under WordPress 5.6, and we haven’t found a solution for that as of yet. Could you try rolling back WordPress to 5.5.3 please? It should be working in that version.

    Best regards,
    Rikard

    December 11, 2020 at 1:59 pm #1266531
    Yigit

    Hi,

    Sorry for the inconvenience!
    We are working on the issue and will release a patch soon.
    In the meantime, please install this plugin – https://wordpress.org/plugins/enable-jquery-migrate-helper/ and in plugin settings set jQuery Version to “Legacy 1.12.4-wp”.

    Regards,
    Yigit

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