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Posts
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Dear Team,
I need support in two topics:
1. On the mobile version, onve clicking on the menu, it doen´t enfold. What to do?
2. The Website-colours looked fine and like shown when edditing a block (on the right side – where you can see what it actually will look like in the front end). Once I published the website (from “private” to “public”) the colours looked very different eventhough I havent´t changed anything in the settings (and they are still the same).Looking forward to your help.
Thanks!
PiaHey piaspilauer,
Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardHi,
You might have missed placing the login details in the private field. To assist you further, please provide us with your login credentials by following these steps:
- Install and activate the “Temporary Login Without Password” plugin. You can find it here.
- Once activated, navigate to “Users > Temporary Logins” in the left-side menu.
- Click on “Create New” to generate a temporary login.
- Enter the email address for the account (you can use wordpress@kriesi.at) and select the highest possible role. Set the expiry date to around four days to ensure enough time for debugging.
- Click “Submit” to create the temporary account.
- In the private section, provide us with the URL that allows us to access the temporary login and assist you.
Please note that once your issue is resolved, you can remove the plugin. Alternatively, if you prefer not to use the plugin, you can manually create an admin user and share the login credentials in the “private data” field.
If you have any further questions or concerns, please let us know.
Best regards,
IsmaelHi,
Thanks for that. I activated the option to delete old CSS and JS files under Enfold–Performance, and that helped. Please review your site.
Best regards,
Rikard
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