Viewing 12 posts - 1 through 12 (of 12 total)
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  • January 13, 2021 at 1:02 am #1271998
    enfold

    Hi!
    I have added anchor points to my webpage. On desktop version everything works perfect,
    but on mobile version anchor points are not the same.
    Anchor points are in buttons “COMIENZA YA” and “VER HORARIOS”
    I was making tests on Iphone XR and Iphone 6S

    Could you assist me please?
    I will appreciate your help

    Have a nice day!
    Santiago

    January 14, 2021 at 5:10 am #1272304
    Rikard

    Hi Santiago,

    I get a 404 error on the page you linked to, please check the URL and post it again.

    Best regards,
    Rikard

    January 14, 2021 at 6:10 am #1272327
    enfold

    Sorry, correct link via private.

    Regards
    Santiago

    January 16, 2021 at 5:19 am #1272854
    Rikard

    Hi,

    Thanks for that. I checked the section with the formulario-nuevo ID, and it looks to be hidden for mobile in the element options. If you hide the section, then the link to it won’t work, you would have to update the link in the button for mobile as well.

    Best regards,
    Rikard

    January 21, 2021 at 11:36 pm #1274546
    enfold

    Hi Rikard, thanks for your feedbacjk.

    There are 2 color sections with forms, one for desktop version, and the other for mobile version.
    The color section formulario-nuevo-mobile ID. It is hidden in large and medium screens and appear only on mobile versions.
    The color section formulario-nuevo ID. It is hidden in small screens and appear only on desktop versions.

    When you click on “Comienza ya” button for mobile version (there. is another one for desktop version), it won’t take you to the right place.
    The same happens when you click “Ver horarios” button for mobile version.

    I hope this clarify my problem.

    Best regards
    Santiago

    January 23, 2021 at 4:58 am #1274891
    Rikard

    Hi Santiago,

    Thanks for the update. If you are linking to a section with a specific ID, and you then select to hide that section on mobile, then the link won’t work. You have to link to the section ID which is actually visible. Please try duplicating the element which you are linking from, and show it only on mobile, then update the link to correspond with the section ID which is only visible on mobile.

    Best regards,
    Rikard

    January 25, 2021 at 8:08 pm #1275335
    enfold

    Hi Rikard,
    “Please try duplicating the element which you are linking from, and show it only on mobile, then update the link to correspond with the section ID which is only visible on mobile”

    That’s exactly what I have done from the beginning and it didn’t work.

    Wait for. your response

    Best regards
    Santiago

    January 27, 2021 at 5:07 am #1275660
    Rikard

    Hi,

    The COMIENZA YA button is working on mobile now, so I’m guessing that you managed to figure this out?

    Best regards,
    Rikard

    January 30, 2021 at 8:40 pm #1276541
    enfold

    Hi Rikard, the mobile button “Ciomienza ya” always worked.
    The problem is that it don‘t take you to the right place of the page (top of form ID “formulario-nuevo-mobile”)

    Regards
    Santiago

    February 1, 2021 at 6:18 am #1276694
    Rikard

    Hi Santiago,

    Thanks for the clarification, I didn’t understand the problem correctly then. It looks ok on my end when I check on Chrome mobile simulation though, it scrolls to the section which starts with this text:

    ¿Te gustaría que tus niños disfruten de las clases de danza online?

    What exactly are you seeing on your end? If you want it to stop a bit higher up, then you can try adding the ID the section above instead.

    Best regards,
    Rikard

    February 8, 2021 at 11:19 pm #1278860
    enfold

    Hi Rikard, thanks for taking care of my problem. I really appreciate that.
    This wasn’t the correct link, I am sorry.

    I send link again via private, and also a link of uploade video to see what I am talking about.

    Best regards

    February 10, 2021 at 11:48 am #1279372
    Yigit

    Hey,

    Could you please firstly update Enfold to the latest version 4.7.6.4 – https://kriesi.at/documentation/enfold/theme-update/?
    Please check once again and if you still experience the issue, please install this plugin – https://wordpress.org/plugins/enable-jquery-migrate-helper/ and set jQuery version to legacy one in plugin settings and check if that helps.

    Please let us know if neither helps so we can look further into it :)

    Regards,
    Yigit

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