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  • April 24, 2020 at 12:11 am #1206714
    Scott

    Hey guys–just noticed on my own website: https://inclinedesigngroup.com that I am missing just(!) the instagram icon. I have dealt with issues on clients site where all icons disappear but haven’t seen an issue where just a single icon decides to hide. I’ve tried turning off the child theme styles, but no change. Any idea on this one?

    We’re on Enfold 4.7.4 and WordPress 5.4… but it was an issue before either of those most recent updates.

    Thanks for any help!

    April 26, 2020 at 10:28 pm #1207385
    Nikko

    Hey Scott,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    April 27, 2020 at 7:25 pm #1207595
    Scott

    Thanks for having a look Nikko! that is set and info below in Private.

    April 28, 2020 at 6:13 pm #1207897
    Victoria

    Hi Scott,

    I am seeing the Instagram icon. Could you please clear the cache, check again and get back to us.

    Best regards,
    Victoria

    April 28, 2020 at 11:54 pm #1208035
    Scott

    Thanks for looking into this… not sure what changed there… I was seeing this across browsers but it appears it is back.

    thank you!

    April 29, 2020 at 11:56 am #1208119
    Nikko

    Hi Scott,

    I could verify the instagram icon displaying properly on my end (though I was also able to see previously that it was not showing properly).
    We’ll just keep this thread open for the meantime.

    Best regards,
    Nikko

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