Viewing 6 posts - 1 through 6 (of 6 total)
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  • June 16, 2017 at 4:27 am #808790
    adminaws123

    Hi
    We had a ticket open here https://kriesi.at/support/topic/missing-images-mobile-device-only/

    We changed hosting and it resolved the issue, but now the issue has recurred, hence we are no longer able to view images from our mobile phones…

    I have disabled all plugins and provide access below, thanks

    June 17, 2017 at 6:04 am #809181
    adminaws123

    Hello
    Any response available?

    June 19, 2017 at 10:48 am #809712
    adminaws123

    Hi, we are awaiting some support on this issue.. To manage expectations, how long should we wait and if no response, should we open a new ticket? thanks

    June 19, 2017 at 9:06 pm #809971
    Basilis

    Hi,

    Please do not reply to the ticket, as it sends it back to bottom.
    Please contact the hosting provider, if it fixed once from hosting then the issue is there

    Best regards,
    Basilis

    June 19, 2017 at 11:30 pm #810036
    adminaws123

    Hi
    I cannot move webhost each time this happens… This has occurred with 2 seperate web hosts..
    As a test I moved the site now to a new ‘host’ by creating a staging site.. I pulled the files and database over but It did not fix the issue..
    So it is not a web host issue..

    What else could the issue be with this enfold gym template?

    June 20, 2017 at 4:52 pm #810482
    Victoria

    Hi,

    I am seeing images on my mobile. Is the issue resolved?

    Best regards,
    Victoria

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