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During the demo import I seem to have not received the icons and social media icons and images, all I am getting is square boxes, any quick-fixes?
Thanks
BrianHi schwabino,
Thanks for giving us access, upon checking your site’s frontend, I see this error in the web console:
Access to font at '/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/assets/fonts/entypo-fontello.woff' from origin 'http://youosite.com' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.Please refer to this solution on our documentation: https://kriesi.at/documentation/enfold/icon/#icons-are-showing-as-rectangular-boxes-
Hope this helps.Best regards,
NikkoHi B,
There are instructions for IIS7 as well:
<?xml version="1.0" encoding="utf-8"?> <configuration> <system.webServer> <httpProtocol> <customHeaders> <add name="Access-Control-Allow-Origin" value="*" ></add> </customHeaders> </httpProtocol> </system.webServer> </configuration>Please try that in your web.config file.
Best regards,
RikardHello
Where is the web.config file located? and where do I add this code? at the top or the bottom?
Thanks
BrianHi Brian,
Please refer to this: https://support.managed.com/kb/a636/how-to-access-your-web_config.aspx
Best regards,
RikardHi Brian,
We’re not really experts in this field, maybe it would be better if you reached out to your hosting provider for help?
Best regards,
RikardHi Rikard,
I’m sorry but this is an issue with your theme, a theme that I have purchased 37 times and never had an issue like this. All I did was click on import demo and because the icons are broken it’s my fault? Can you please have someone else look at this who can fix it or if I need to contact my hosting provider to have it done I should get a refund or something, this doesn’t seem fair on my part. I have 5 hours into modifying the site and would hate to start over because of an issue that went wrong while importing a demo from your theme.
If the answer is still no, please tell me what I need to say to my hosting provider to fix the issue, you guys seemed to have realized what the problem was earlier in this thread, maybe Nikko can have some input on this because he noticed the error. I have to pay $60 to my hosting provider for WordPress help. Is this something that’s going to break every time I update the theme or will this be a one time fix?
Sincerely,
A Loyal Customer
BrianHi Brian,
Thanks for the update and thanks for being a loyal customer, we really appreciated that. This is not a theme problem though, the font file is being served from a different domain, and is blocked for security reasons by the browser, please see screenshot in private. Are you using any kind of CDN service? If so then you can try to turn that off.
We’d be happy to help you out with adding code to web.config file, but I’ve never done it myself unfortunately. That is why I wrote that we are no experts in the field, those experts usually work with hosting companies. Are they really charging you $60 for help with a site that you are hosting with them?
Anyway, I tried to connect using the FTP details you provided earlier, but I can’t connect. Please see private. Could you check and verify the details please?
Best regards,
RikardHi Brian,
Thanks for the FTP access, the .htaccess file has been updated however, I think you have a similar issue with https://kriesi.at/support/topic/logo-and-headers-stuffed-up-since-updating-to-latest-version/#post-1165399
Please turn off the CDN that is enabled by GoDaddy.
I hope it helps.Best regards,
Nikko
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