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  • September 30, 2022 at 5:02 pm #1367137
    nis59

    Hi,
    When trying to download and install a demo theme I’ve got the “cURL error 28: Connection timed out after 10001 milliseconds”.
    My provider says that eveything is fine on its side and that is surely that IP (from OVH, see private content) that is blocked by Kriesi.
    I’ve tried to download manually the demo at (see private content) but I cannot found the demo called : Agency – Enfold Parallax Demo.

    Please could you allow the IP that seems to be blocked and/or make Enfold Parallax Demo available for manual download.

    Best regards

    October 1, 2022 at 8:01 pm #1367230
    Mike

    Hey nis59,
    Thanks for your question, this is the correct link to download the demos and this is our documentation on How to manually import a theme demo.
    The problem with OVH hosting is they have disabled the set_time_limit() function on their servers this function is used by WordPress so the import doesn’t time out, this is different than the current PHP run time limit. OVH also sets the Max input time as -1 this should be 180, in the past they have told customers that they will not change this, there is nothing we can do to correct that since it is the server settings causing the issue.
    Yesterday an OVH customer in this thread installed the demo on their localhost and then cloned it to their OVH host, which so far seems to be the easiest solution for a OVH hosted site.

    Best regards,
    Mike

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