-
Posts
-
Our website started having issues and pages not loading when we migrated to PHP 7.2, it was discovered in the logs that Enfold was having issues and we have to revert back to PHP 5.6. Can anyone help me with this?
Thanks,
Hi,
You are running an old version of the theme, that is likely the problem. Could you try to update to the latest version of the theme (4.5.5) to see if that helps please? The update to 4.5.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please delete the old version of the theme, then upload the new one. Make sure that you have backups of the site before you start updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/
Best regards,
RikardHi kpatzwald,
This is where you normally get it. Do you have the license key?
Best regards,
VictoriaHi kpatzwald,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
VictoriaHi,
Thanks for the update and sorry for the late reply. I see that you are running the latest version of the theme and I can’t see any error messages on either the front- or back-end. Did you manage to get things working as they should?
Best regards,
RikardHi,
Which registration are you referring to? At Themeforest maybe? If so then please refer to this: https://kriesi.at/documentation/enfold/theme-registration/
Best regards,
RikardHi,
Thanks for the update. Could you link to a page where we can see the problem in question?
Best regards,
Rikard
- You must be logged in to reply to this topic.