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AuthorPosts
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April 1, 2021 at 5:52 am #1291676
Hi,
Not sure what happened but the Menu on my mobile device isn’t showing but works just fine on the PC browser. Can you please help!
April 4, 2021 at 5:02 am #1292161Hey kosmosdigital,
Could you try updating the theme to the latest version (4.8.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.
Best regards,
RikardApril 5, 2021 at 10:21 pm #1292612sure let me do that now
April 5, 2021 at 10:24 pm #1292613I have a question, in order for me to update the Theme, do I have to purchase the update or is there a way to do it from my Dashboard?
April 6, 2021 at 12:02 am #1292626I have a question, in order for me to update the Theme, do I have to purchase the update or is there a way to do it from my Dashboard?
April 7, 2021 at 3:08 am #1292955Hi,
Thank you for the inquiry.
You can update the theme via the Theme Options or the WP Dashboard, but you will need an API key in order to do that. Please check the following documentation for more info on how to update the theme properly and how to register the theme, and generate an API key or token.
// https://kriesi.at/documentation/enfold/theme-update/#update-vianbsptheme-options
// https://kriesi.at/documentation/enfold/theme-registration/#register-my-themeBest regards,
IsmaelApril 15, 2021 at 11:03 am #1294540I have done all of the above and my mobile menu is still now showing. In addition to this, no one is responding to my request for support
April 18, 2021 at 5:07 am #1294954Ismael,
I created a token and checked the update and its telling me I have the latest Theme.
Theme Updates
No Updates available. You are running the latest version! (4.7.5)The website does not work on mobile devices as the menu bar is just empty. I need your help to resolve this as soon as possible please. Thanks.
April 18, 2021 at 6:51 am #1294963Hi kosmosdigital,
Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardApril 18, 2021 at 6:53 am #1294964April 20, 2021 at 10:36 pm #1295626Hi Ricard, I just sent you the login, please let me know how it goes, thanks. Gary
April 23, 2021 at 6:07 am #1296186Hi kosmosdigital,
We could not see the login credentials.
Please post the login credentials in private content (so other moderators can check on it as well).Best regards,
NikkoJune 4, 2021 at 10:21 pm #1304149Hey guys, I really need help getting this Mobile menu bar fixed, please help its been this way for months and I’ve already sent you all the login credentials via private content. I’m sending it again, please let me know if you get it. I also sent you a password reset link to your email: (Email address hidden if logged out)
June 5, 2021 at 2:52 pm #1304207Hi kosmosdigital,
The login credentials does not work, please check.
Please try to update your Enfold theme from Enfold 4.7.5 to the latest version 4.8.3, this should fix the issue.
If it’s still not fixed after the update then please just disable Javascript file merging and compression in Enfold > Performance.Best regards,
NikkoJuly 6, 2021 at 4:45 am #1308858Hi Nikko,
Can you please help me with updating the Enfold Theme to the latest version, I can’t seem to figure out how to do it, nothing is easy with WP.. I think there was a glitch in the user I created for you so I went ahead and deleted it and created a new one. Please see Private section below for login details. Thanks for the help.
July 6, 2021 at 7:43 am #1308886Hi kosmosdigital,
Thanks for giving us a temporary admin access.
I have checked your site and for some it’s not detecting the latest version.
Can you try to update using this plugin provided by Envato: https://envato.com/market-plugin/Best regards,
NikkoJuly 6, 2021 at 10:47 pm #1308982Hi Nikko,
Thank you so much for helping me resolve this, everything now works and works on mobile!!! I’m very happy!
Gary
- This reply was modified 3 years, 5 months ago by kosmosdigital.
July 7, 2021 at 7:14 am #1309044Hi Gary,
We’re glad that we could help :)
You can remove the temporary access.
Thanks for using Enfold and have a great day!Best regards,
Nikko -
AuthorPosts
- The topic ‘Menu on Mobile Browsers Empty’ is closed to new replies.