Viewing 30 posts - 1 through 30 (of 32 total)
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  • #1094402

    Hello, I just updated Enfold to a latest version and the drop down menu is pushed to the background. Please see here https://artofbicycletrips.com/tours/chiang-mai-to-luang-prabang-bike-tour/

    Please assist.

    #1094696

    Also, the same page is not mobile friend anymore. Can I downgrade to previous Enfold version. Please assist soon.
    Thanks,

    #1095268

    Please see my query.

    #1095584

    Hi,

    Sorry for the late reply. First off please try clearing the cache from your caching plugins and disable minification to see if that makes any difference.

    Best regards,
    Rikard

    #1095717

    Thanks for the reply. I did that already but no help. Please assist.

    #1096063

    Hi,

    Thanks for that, but you still have active caching and minification on the site. Please disable it for now so that we can look closer at your problem.

    Best regards,
    Rikard

    #1096167

    Thanks. I have disabled Total Cache plugin which was doing all job. Have a look now.

    #1096179

    Meanwhile, Can you share Enfold version 4.5.2 with me. I would like to rollback as the current version is affecting the visits.

    #1096953

    Hi pankaj_mangal,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Victoria

    #1096987

    Provided below.

    #1097574

    Hi,

    Thanks for the update.

    The menu is displaying properly on our end. Is this fixed? We disabled the file compression from the Enfold > Performance panel temporarily. Please enable it back once you’re done with the modifications.

    Best regards,
    Ismael

    #1097656

    Hello Ismael,

    It’s not fixed. Please see on this page https://artofbicycletrips.com/tours/ultimate-vietnam-bike-tour/ following issues:
    1. Sub Menu is not visible
    2. The page is not mobile responsive anymore
    There are many pages like above and all showing same issues.

    Please assist soon.

    #1097923

    Hi,

    Thanks for the update.

    We just noticed that it’s an item from a custom post type. Please add this filter in the functions.php file to include the “tours” in the list of the builder’s supported post types.

    function avf_alb_supported_post_types_mod( array $supported_post_types )
    {
      $supported_post_types[] = 'tours';
    
      return $supported_post_types;
    }
    add_filter('avf_alb_supported_post_types', 'avf_alb_supported_post_types_mod', 10, 1);

    After adding that code, edit the tours items and update them.

    Best regards,
    Ismael

    #1098047

    Thanks a ton. It’s working now. I wouldn’t have been able to figure that out.

    One more thing: When I update WP to 5 and onwards, all text block created using advanced editor goes empty. Even if I add new ones and put content, they still go empty after saving them. Please see.

    #1098272

    Hi,

    What happens if you select to use the Classic Editor in the main page of the theme options?

    Best regards,
    Rikard

    #1098411

    Hello Rikard,

    I have to check on that but will have to move to WP 5 onwards. I would like to use Advanced Editor and not Classic Editor from WP. Let me know if you would like me to try.

    #1098723

    Hi,

    Thanks for the update, we’ve had some problems with the new updates in WordPress 5, but in my experience everything should be working as expected when using the Classic Editor in the theme options.

    Best regards,
    Rikard

    #1098872

    Thanks, it is working.

    #1098877

    One more thing: I have certain custom taxonomy. Is it possible to enable Advanced Layout Builder for same?

    #1099768

    Hi pankaj_mangal,

    Just add the post type to the function above.

    If you need further assistance please let us know.
    Best regards,
    Victoria

    #1099799

    Hello Victoria,

    Sorry which function? and how to add?

    Pankaj

    #1100137

    Hi,

    Thanks for the update.

    You have to add the custom post type in the previous function that we have provided above. Just add the custom post type slug or name.

    function avf_alb_supported_post_types_mod( array $supported_post_types )
    {
      $supported_post_types[] = 'tours';
      $supported_post_types[] = 'name_of_cpt_here';
      return $supported_post_types;
    }
    add_filter('avf_alb_supported_post_types', 'avf_alb_supported_post_types_mod', 10, 1);
    

    Best regards,
    Ismael

    #1100152

    Hello Ismael,

    I’m looking for custom taxonomy such as https://artofbicycletrips.com/destinations/india/ and not custom post type. It’s already activate for custom post type but I need advance layout for custom taxonomy. WordPress allows you to create your own custom taxonomies and use them in your post types to group and sort your content.

    Thanks,
    Pankaj

    #1100544

    Hi,

    Thanks for the update.

    That taxonomy belongs to a certain custom post type, so you have to add the name of that CPT in that filter. You don’t have to if it’s a taxonomy for a built-in post type such as posts, pages etc.

    Best regards,
    Ismael

    #1100547

    Hello Ismael,

    That taxonomy ‘Destinations’ belongs to ‘tours’ CPT which is already added. We’re able to use Advanced Layout for ‘tours’ CPT but not for CT ‘Destinations’. Hope this makes it clear.

    Thanks,

    #1101350

    Hi,

    Thanks for the info.

    Can you generate another login token? The previous one has expired. Please add it in the private field. We’ll check the issue afterwards.

    Best regards,
    Ismael

    #1101393

    Thanks, providing below.

    #1101778

    Hi,

    Thanks for the update.

    Are you trying to edit the actual taxonomy or the terms page using the advance layout builder? You can only use the ALB for the posts that belong to the terms inside that taxonomy, not for the taxonomy or the terms page itself. Again, you can’t edit the term, or the taxonomy where it belongs to, using the advance layout builder. You have to edit the taxonomy, category or archive template file for that or create them manually if they don’t exist yet.

    // https://developer.wordpress.org/themes/template-files-section/taxonomy-templates/

    Best regards,
    Ismael

    #1101779

    Yes, I’m trying to edit taxonomy or terms page itself. I’m aware I can use ALB for any posts belonging to them. However, taxonomy and terms are landing page for us and we require to improve them using ALB.

    #1102357

    Hi,

    That’s not possible, unfortunately. You have to modify the existing taxonomy or archive template files manually, or create your own.

    Best regards,
    Ismael

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