Viewing 24 posts - 1 through 24 (of 24 total)
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  • August 24, 2020 at 10:17 am #1240298
    Pelikan Co KG

    Good morning!
    I can open the “Enfold” option, but the menu for the theme option does not show. I tried two browsers (Safari and Firefox). What may be the cause?
    Thank you!

    August 24, 2020 at 5:47 pm #1240447
    Victoria

    Hey Veronika,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    August 25, 2020 at 4:21 pm #1240696
    genno
    This reply has been marked as private.
    August 25, 2020 at 5:06 pm #1240708
    akakacey

    I am having same issue – I went in to make sure everything was updated to newest versions to make sure that wasn’t causing the issue (wordpress 5.5, enfold version 4.7.6.3, plugins, etc…) Also tried to disable the few plugins that were enabled with no luck.

    Website front end loads with no issues, backend loads fine except when you go to ENFOLD > the first general options page loads but on the left the usual vertical menu navigation for the theme framework settings doesn’t show and if I try to make any option changes on the 1st page that does load, the save button doesnt work.

    screenshot: https://snipboard.io/Po7yDL.jpg

    the only other thing I noticed that was odd was under health check it showed:
    The settings for post_max_size and upload_max_filesize are not the same, this could cause some problems when trying to upload files.

    ——–
    Should I try going back to an older theme version to see if the menu comes back? Any suggestions are greatly appreciated.

    August 25, 2020 at 10:56 pm #1240789
    saproach

    I am having the exact same issue on 5 of my Enfold sites since upgrading. Is there someplace that we can download previous versions of Enfold to test?

    • This reply was modified 4 years, 2 months ago by saproach. Reason: adding more detail
    August 26, 2020 at 12:31 am #1240800
    adambot

    I also have the same problem. I have updated to Version 4.7.6.3 and deactivated every plugin. I also have PHP memory limit at 256M but the Enfold options menu is not displaying.
    Admin access available in private area

    August 27, 2020 at 7:04 am #1241101
    Rikard

    Hi genno,

    The theme options show up fine on my end: https://imgur.com/a/sfbiffu. Please let us know how we can reproduce the problem on your site.

    Best regards,
    Rikard

    August 27, 2020 at 7:06 am #1241102
    Rikard

    Hi adambot,

    The page you linked to leads to a 404 page and so does the WordPress login page, please check the details and post them again.

    Best regards,
    Rikard

    August 27, 2020 at 7:07 am #1241103
    Rikard

    Hi everyone else posting in this thread,

    Please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site.

    Best regards,
    Rikard

    August 27, 2020 at 4:21 pm #1241251
    adambot

    @Rikard – Sorry about that. I was working on debugging the issue when you attempted to log in. But somehow, for some unknown reason, the menu is now showing up. I literally didn’t change anything between yesterday and today. I had cleared all caches before testing, so I’m not clear what changed. But I thought I would give you and everyone else following this thread an update. Next, I’m going to start activating plugins one at a time to see if there are any conflicts.

    August 27, 2020 at 4:30 pm #1241255
    adambot

    Another quick update for everyone. I just tested my admin on another PC and the menu was missing again (!) On a hunch, I cleared my local browser cache, reloaded the page and the menu appeared once again. So you all that have updated to the latest version and it’s still not showing up may want to try clearing your browser cache.

    August 28, 2020 at 10:12 am #1241494
    Victoria

    Hi adambot,

    Thanks for sharing! This is often the case with the cache :)

    Best regards,
    Victoria

    September 24, 2020 at 9:16 pm #1248261
    Eisi101

    hi – i tried several browsers, cleared cache, updated wp, php version to 7.3, all plugins and the memory limit to 256….i deactivated all plugins in order to test….but the menu doesn`t show up….can you help me?

    thx, Alex

    September 24, 2020 at 9:18 pm #1248262
    Eisi101

    On mobile phone i see all the options – strange…but i can`t modify anithing.

    • This reply was modified 4 years, 1 month ago by Eisi101.
    September 24, 2020 at 9:31 pm #1248267
    Eisi101

    Solution from Nikko worked – thx: https://kriesi.at/support/topic/enfold-options-not-showing-2/#post-1248259

    September 25, 2020 at 3:33 am #1248290
    Nikko

    Hi Eisi101,

    We’re glad to hear that :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    October 9, 2020 at 12:50 am #1251588
    Matthieu

    Hi
    I have update all necessary, desactivated and actived all plugs-in but I still not able to have the theme option on the left .
    Please anyone can help me?
    Thank you.
    Matthieu

    October 9, 2020 at 7:38 am #1251638
    Nikko

    Hi Matthieu,

    Can you give us a link to your site?
    Can you try to install this plugin: Enable jQuery Migrate Helper ?

    Best regards,
    Nikko

    • This reply was modified 4 years, 1 month ago by Nikko.
    October 9, 2020 at 1:37 pm #1251699
    Matthieu
    This reply has been marked as private.
    October 11, 2020 at 7:27 am #1252001
    Rikard

    Hi Matthieu,

    If you could send us admin WordPress login details in private then that would be great, it’s difficult to see what the problem could be otherwise.

    Best regards,
    Rikard

    October 11, 2020 at 11:43 pm #1252123
    Matthieu
    This reply has been marked as private.
    October 13, 2020 at 5:56 am #1252433
    Rikard

    Hi Matthieu,

    Thanks for that. I see that you are running an old version of the theme on the site, could you try updating the theme to the latest version (4.7.6.4) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    October 15, 2020 at 11:57 pm #1253112
    Matthieu
    This reply has been marked as private.
    October 17, 2020 at 5:32 am #1253419
    Rikard

    Hi Matthieu,

    I’m not sure I understand your last message, are you asking how to update the theme? Please refer to this on how to register your theme, and how to register a token which you have to add to the backend of the theme: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

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