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Viewing 24 posts - 1 through 24 (of 24 total)
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  • September 16, 2018 at 1:29 pm #1010392
    topchoicepest

    Hi All, I am please looking for help with a few things that have gone wrong with my website. Today my menu disappeared with only a blog heading remaining (I have since re-added all the headings/pages back into the menu), my slide shows disappeared (off my home page and contact page) and the spacing and formatting on my site is not right; with my home page being affected the worst. I have cleared the caches and also deactivated and re-actiavted all plug-ins. Any help or guidance is very much appreciated. Thanks Belinda

    September 16, 2018 at 1:32 pm #1010393
    topchoicepest

    I have been in touch with out host provider who advised me to get in touch with the WordPress forum who have suggested I get in touch with our theme provider, thanks Belinda

    September 16, 2018 at 1:50 pm #1010396
    topchoicepest

    Also form on my quote request page has disappeared.

    September 16, 2018 at 3:30 pm #1010427
    Rikard

    Hi,

    You are running a very old version of theme which is not compatible with the latest versions of WordPress. Could you try updating the theme to the latest version (4.4.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. Please note that you might have to delete the old version before you upload the new one in order for it to install properly. Also make sure to keep proper backups of your site in case you should need to roll back.

    Best regards,
    Rikard

    September 16, 2018 at 10:17 pm #1010521
    topchoicepest

    Thanks Rikard, I have yesterday carried out a full site backup on the c-panel, would that be adequate or is there a WordPress backup that would be better.

    Regards Belinda

    September 17, 2018 at 6:07 am #1010572
    Rikard

    Hi Belinda,

    I’m not sure to be honest, but as long as you have the database backed up then you should be fine. You could try exporting the site to a local file using this plugin as well if you want to have an extra backup: https://wordpress.org/plugins/all-in-one-wp-migration/

    Best regards,
    Rikard

    September 17, 2018 at 11:12 am #1010683
    topchoicepest

    Thanks Rickard,

    I have updated the theme, de-activated and activated the plugins and cleared the cache and still have all the same problems;
    Formatting and spacing across all pages is not correct
    Slideshow on ‘Home page’ and ‘Contact page’ has disappeared / not showing (Nextgen slide show on ‘Termites page’ is working)
    Contact forns are not showing / disappeared from the ‘Get a Free Quote Page’ & ‘Survey Page’

    Please can you advise
    Thanks Belinda

    September 17, 2018 at 1:41 pm #1010744
    Rikard

    Hi,

    Thanks for the update. Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    September 17, 2018 at 3:52 pm #1010817
    topchoicepest

    Hi Rikard
    Please see details in private content section below
    Regards Belinda

    September 18, 2018 at 5:47 am #1011076
    Rikard

    Hi Belinda,

    Thanks for that, let’s start with the front page. I edited the page and the Enfold Layout Builder was not active, after activating it the formatting seems a lot better. As for the slider, the images in the slider don’t seem to exist. Could you try to add them again to see if that helps please?

    Best regards,
    Rikard

    September 18, 2018 at 11:27 am #1011212
    topchoicepest

    Thanks Rikard, the format has improved.

    When I go to add image it brings up my gallery with files but you cannot see the picture of each image, please can you have a look and see if there is another setting for the gallery that needs to be updated, perhaps that’s why the images have disappeared from the slideshow?

    Thanks Belinda

    September 19, 2018 at 7:40 am #1011635
    topchoicepest

    Hi Rikard, sorry to chase you wondering if you have had a chance to take a look at my previous reply

    Thanks Belinda

    September 20, 2018 at 12:55 pm #1012272
    Ismael

    Hi,

    The Media > Library looks empty or the images are not being read properly. Did you move the site to a different host? Please try to deactivate the plugins temporarily.

    Best regards,
    Ismael

    September 21, 2018 at 10:37 pm #1012928
    topchoicepest

    Hi Ismael

    I have not changed my host provider. I have de-activated all plugins.
    Images are showing on some of my pages just not in the gallery.

    Thanks Belinda

    September 24, 2018 at 6:16 pm #1013734
    Victoria

    Hi Belinda,

    Can you please point us to the page with the issue? I do not seem to find the gallery.

    Best regards,
    Victoria

    September 25, 2018 at 9:48 am #1014077
    topchoicepest

    Hi Victoria

    My slideshows on my home page and contact page are not working, I was asked by one if the moderators to add back in the pictures however none of the images are showing in the gallery – but there are images on other pages – as requested I de-activated all my plugins and advised I have not changed my host.

    Also my contact forms are not working in the Get A Free Quote and Survey Pages.

    I have also given access to my word press admin.

    Please can you review and advise

    Regards Belinda

    September 25, 2018 at 3:53 pm #1014247
    Victoria

    Hi Belinda,

    Thank you for clarifying.

    Best regards,
    Victoria

    September 27, 2018 at 8:17 am #1015156
    topchoicepest

    Hi Victoria
    I am please following up on an update status
    Also as far as I can tell the PHP version I am running is 5.6.30, I have checked in the c-panel
    Thanks Belinda

    September 27, 2018 at 6:20 pm #1015428
    Victoria

    Hi Belinda,

    Please check again with your hosting provider or give us access to your cpanel.

    Best regards,
    Victoria

    September 28, 2018 at 12:30 am #1015555
    topchoicepest

    Hi Victoria
    I have been in touch with hostgator and they have now updated the php to 5.6.3, it should be on the correct version
    Regards Belinda

    September 29, 2018 at 5:47 pm #1016105
    Mike

    Hi,
    I have taken a look and found your contact forms 7 plugin on the Get A Free Quote and Survey Pages, has no form, this is why they don’t show. Please create the forms. Please see the screenshot in Private Content area. Also as, you pointed out earlier, your images are not showing correctly in your media library, so they are not showing in your sliders.

    I found that all of your images have a url that starts with “http” but your site has “https” enabled, I tested with the plugin “Better search & replace” and it found 156 links that could be changed to “https”.
    I believe that if we do this it will fix the images in your media library so they will show on your site. But I recommend making a backup of your database first. Does your cPanel offer a full backup option including the database? If so please make a backup and try running the plugin as in the second screenshot in the Private Content area.

    Best regards,
    Mike

    September 30, 2018 at 6:05 am #1016205
    topchoicepest

    Hi Mike I did that hoverever all the images on my site went blank so I re-stored the back and they are now re-appearing, before restoring the backup I checked in the media gallery and all the thumb nails were still blank. I have uploadef a new image and that is appearing fine in the gallery please advise thanks Regards Belinda

    September 30, 2018 at 7:31 am #1016208
    topchoicepest

    Just to add I have not updated/re-created the contact forms as the sliders stopped working, contact forms disappeared and thumbnails went blank all at the same time so just want to check the issues are all not connected to a common problem before re-doing the contact forms
    Thanks Belinda

    September 30, 2018 at 7:00 pm #1016305
    Mike

    Hi,
    Did all of these stop working when you changed to SSL “https” ?
    I tried uploading one of your images, and it now shows correctly in the media library. Your home slider is running right now, but it thinks it doesn’t have any images. If you re-added the images into the slider it would show.
    I thought we could fix the urls in your media library and then all of your images would show, but as you have tried that and it didn’t work, perhaps re-uploading the images would be a solution?

    Best regards,
    Mike

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