Viewing 8 posts - 1 through 8 (of 8 total)
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  • June 28, 2020 at 8:11 am #1226185
    aylaverheijen

    Everything is updated, including the theme, but I cannot access the media library from the text editor. I just see a blank page, with a little sign that it’s loading (but it never loads).

    I already tried deactivating all plugins , but without effect.

    Maybe related? I also don’t succeed in uploading a new favicon – even not when I use a link instead of the media library.

    Thanks for your help!

    June 29, 2020 at 4:28 pm #1226497
    Victoria

    Hey aylaverheijen,

    You need to update php to php7+.

    WordPress Bumps Minimum PHP Recommendation to 7.2

    Best regards,
    Victoria

    June 29, 2020 at 5:23 pm #1226527
    aylaverheijen

    Hi Victoria,

    Thank you!

    I updated to php 7.3, but I still see no contents in the media library.

    Also, I don’t succeed in uploading the favicon in the enfold option section, can you tell me how to achieve that?

    Greetings,
    Ayla

    June 29, 2020 at 8:03 pm #1226569
    Victoria

    Hi Ayla,

    There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your ThemeForest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works.

    Best regards,
    Victoria

    June 29, 2020 at 10:36 pm #1226616
    aylaverheijen

    Hello Victoria,

    Yes, I understand, and that’s what I already did when installing the theme. Just to be sure, I deleted enfold and reinstalled it again now through ftp – but it still makes no difference in the media library and the favicon (which also doesn’t work whenI use a link to upload it).

    I hope you have something else up your sleeve for me :)

    Ayla

    July 1, 2020 at 6:40 am #1227100
    Rikard

    Hi Ayla,

    Thanks for the update. The WordPress media gallery isn’t working in Grid Mode if you go to the URL in private either, I’m not sure why though since you don’t have any active plugins and I can’t reproduce the problem on a local installation running the same version as you are. Could you try reinstalling WordPress to see if that helps? You could also try activating a different theme in order to verify that it’s not a theme problem.

    Best regards,
    Rikard

    July 1, 2020 at 8:04 pm #1227325
    aylaverheijen

    Hi Rikard,

    I already tried both options, and tried them again now…. but no success.

    Could you at the least please help me to change the favicon? I promised my client to do that, but that whole function isn’t working in the enfold options section. Also not through a link (circumventing the media library). I mentioned this problem in y 3 previous messages, but didn’t hear anything back about it yet.

    Thanks!

    Ayla

    July 4, 2020 at 12:42 pm #1227905
    Mike

    Hi,
    Thanks for the login, your favicon.png which is uploaded via the theme options is showing in the page source code correctly, this issue is due to browsers looking for the favicon.ico in the root of the domain. This article explains why Favicon not showing up in WordPress specifically, the last reason is: “You also need to add the .ico file to the site’s root”
    Please try adding the file linked in the Private Content area to the root of your domain via ftp or your web host file manager.

    Best regards,
    Mike

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