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  • #1296641

    After updating the Enfold theme to the latest version 4.8.1, the media gallery has stopped displaying images on the website and within the media gallery itself. I am still able to upload images but they are not being displayed either. The WordPress version is up to date and so is the PHP. To resolve the issue I have tried the following; I have done a core WordPress reinstall. I have also reset file permissions via FTP. I have also tried to isolate the issue by plug-in however none of which is causing the issue leaving me to think there is a bug in the new theme upload file. Please could you offer some advice?


    Hi colinredbond,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,

    This reply has been marked as private.

    Hi colinredbond,

    Thanks, I tried to login with the credentials given however, this error is showing up, please check:

    ERROR: User has not been activated.

    Best regards,


    Sorry try again, I have changed the credentials below


    Hi colinredbond,

    Thanks for providing admin access.
    I tried to compare it uploading with Enfold used and Twenty Twenty-One (I used Health Check & Troubleshooting so it only affects the account I used) and the results are the same.
    To verify this you can switch to Twenty Twenty-One or other default themes and compare the outcome.
    The images are actually uploaded (when I checked the URL) the only problem is in the backend these images are returning 404.
    I believe the issue is related to the server, please try asking your hosting provider for assistance.

    Best regards,

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