Viewing 30 posts - 1 through 30 (of 33 total)
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  • March 21, 2017 at 10:33 am #764090
    Benjerry

    Hi,
    after updating Enfold from 4.0.2 to 4.0.3 pages with masonry and masonry gallery elements are blank and no pictures show up. I would like to revert to 4.0.2 but I do not have this version. How can I obtain Enfold 4.0.2? Or is there an easier fix for the masonry problem? Thanks.

    March 22, 2017 at 5:00 am #764525
    Rikard

    Hey Benjerry,

    They are displaying fine on my end, could you try clearing your browser cache and reload to see if that helps please?

    Best regards,
    Rikard

    March 22, 2017 at 9:41 am #764660
    Benjerry

    Hey Rikard,

    thanks for your reply. I managed to revert back to Enfold 4.0.2 by backup, it works with 4.0.2. However the problem persists with 4.0.3 no pictures show up in masonry and masonry gallery elemtents. The site is blank.Tried to deactivate all plugins with no success. Any idea? Thanks!

    March 22, 2017 at 9:14 pm #765051
    Neverlands

    Hello,

    I also have the same problem since the update from 4.0.2 to 4.0.3.

    March 23, 2017 at 5:15 am #765139
    Rikard

    Hi @Benjerry,

    They were displaying fine on my end, I’m not sure what version you had active then though?

    Best regards,
    Rikard

    March 23, 2017 at 5:20 am #765140
    Rikard

    Hi @Neverlands,

    You are running the latest version and the Masonry Gallery is displaying fine on your front page on my end. Please try clearing your browser cache and reload a few times.

    Best regards,
    Rikard

    March 23, 2017 at 8:48 am #765239
    Benjerry

    Hi Rikard,

    right now the links (actually the whole site) I’ve sent you in the first post running fine with Version 4.0.2. Hence you can’t see the problem any more. However with 4.0.3 only logo and main menu area are displaying on the end, no masonry and masonry gallery element will show up, instead the content area is blank. As I wrote before I tried deactivate all plugins, cleared chache a few times with no success. Do you have any idea for a solution? Thanks!

    Best regards

    Benjerry

    March 23, 2017 at 11:38 am #765332
    Neverlands

    Hello Rikard,

    thanks for your reply.
    Unfortunately no matter on which device or browser I can’t see the Masonry Galleries anymore. Cleared all caches mutliple times.
    It must have something to do with the latest update to 4.0.3 since I was working on the dev site when performing the update, soon after that the galleries have disappeared.

    It seems to be exactly the same problem I found in a post from Dandy (https://kriesi.at/support/topic/masonry-gallery-bug-since-4-0-3-when-lightbox-is-deactivated/)

    The Masonry Gallery on my front page uses the lightbox effect, all the other galleries don’t and have disappeared.

    Could you please take a deeper look into my website (you will find the access data within my first post).

    Best regards,
    Neverlands

    March 23, 2017 at 4:41 pm #765552
    NGdesign6

    Well first of all I think most can admit that this is a tiny (yet annoying) fuckup from the delopment department of the theme, Enfold. We all hope for a quick 4.0.3.1 where this has been corrected.

    Looking aside this, in the linked post below there has been mentioned and listed how to fix some of these issues, and what the Enfold team can (needs to) look at, in order to fix it the major issues with the masonry gallery. For example the randomly calculated height of 0px, that they get on the class element “av-masonry-container”, which in most cases are why galleries aren’t displaying.

    https://kriesi.at/support/topic/urgent-latest-update-creates-masonry-issues/

    In general to the support team. Today is unfortunately your living nightmare. You didn’t do anything wrong, but this isn’t really something where you ask users to add a bit of CSS to the quick fixes, but rather where you look with anger towards the development department, and say “Fix it! You did this.”. Sorry for all the hell we are putting you through, but please ask them to get it sorted asap with a functional and working version of Enfold again. Thank you. :)

    • This reply was modified 7 years, 9 months ago by NGdesign6.
    March 26, 2017 at 11:38 am #766911
    Victoria

    Hi Neverlands,

    The issue has been reported to our developers and they will work on it as soon as they can. Thank you :)

    Let us know if you have any more questions.
    Best regards,
    Victoria

    March 27, 2017 at 10:17 am #767290
    Benjerry

    Hi there,
    tried the new Enfold update 4.0.4 but the problem with masonry and masonry gallery elements not showing up still remain. Set up a testsite, please take a look at the links. No problems with version 4.0.2. Please fix it as soon as possible in the next update.

    Best regards,
    Benjerry

    March 27, 2017 at 3:21 pm #767486
    Wordpressed

    I’m having the same issue. This is a showstopper as you can’t lay out a site if elements don’t render on screen. Also running 4.0.4.

    • This reply was modified 7 years, 8 months ago by Wordpressed.
    March 28, 2017 at 11:38 am #768053
    Victoria

    Hi,

    @Wordpress and @Benjerry

    Thank you for letting us know, we are aware of the issue and are working on it. For the moment, you can activate lightbox and the gallery will show.

    Sorry for the inconvenience and thank you for your understanding.

    If you need further assistance please let us know.

    Best regards,
    Victoria

    March 28, 2017 at 11:41 am #768056
    Wordpressed

    Do you mean Lightbox Modal Window in Enfold theme options? If so, I have that ticked but no masonry showing.

    March 28, 2017 at 10:00 pm #768461
    Benjerry

    Hi, lightbox is activated, but no gallery is displayed, even no lightbox! Blank site!

    March 29, 2017 at 7:03 pm #768989
    Victoria

    Hi WordPressed,

    I mean on the page where you have that masonry, you go edit masonry and activate lightbox links there.

    Let us know if this was helpful.

    Best regards,
    Victoria

    March 29, 2017 at 7:08 pm #768994
    Victoria

    Hi Benjerry,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look.

    Best regards,
    Victoria

    March 29, 2017 at 7:17 pm #769001
    Wordpressed

    Victoria,

    I am not using a masonry gallery, just masonry. There is no link/lightbox option in masonry (only).

    Could we try another fix… how come an updated theme isn’t already out?

    See you in 24 hours for the next thread update :)

    March 30, 2017 at 8:50 am #769344
    Benjerry

    Hi Victoria,
    please see the requested data below.

    Best regards,

    Benjerry

    March 30, 2017 at 8:55 am #769348
    Benjerry

    Hi Victoria,
    and below the links to the masonry and masonry gallery elements which do not work.

    April 2, 2017 at 7:14 am #770518
    Benjerry

    Hi Victoria,
    tried version 4.0.5 and the glitch with masonry and masonry gallery elements not showing still persists. I gave you access to the website, could anyone of the team look into this, please? Since 4.0.3 no working version!
    Best regards,
    Benjerry

    • This reply was modified 7 years, 8 months ago by Benjerry.
    April 2, 2017 at 10:42 am #770586
    Wordpressed

    Benjerry… hate to say it, but did you try clearing cache? This has brought the masonry back for me.

    April 2, 2017 at 10:57 am #770590
    Benjerry

    Hi WordPressed,

    of course, cleared cache many times, deactivated all plugins, still did not bring back the masonry. Is 4.0.5 the version that works for you?

    • This reply was modified 7 years, 8 months ago by Benjerry.
    April 3, 2017 at 10:38 am #771012
    YouCanMore

    Hi Benjerry!

    You are not alone!

    There are a few more with this Problem:

    https://kriesi.at/support/topic/masonry-gallery-bug-since-4-0-3-when-lightbox-is-deactivated/#post-766548

    Since 4.0.3 …
    and now version 4.0.5 has not solved it either :-(

    Regards,
    Nic

    April 3, 2017 at 7:39 pm #771288
    mikeraymarketer

    I am having the same issue with the most recent update. The Masonry Gallery does display when I activate the lightbox links as suggested by admin in one of the support threads, however, that is not a permanent fix because I don’t want the lightbox active. Hoping the support team can fix this issue since so many people are affected.

    April 4, 2017 at 6:55 am #771535
    Ismael

    Hi,

    Please refer to this link for a possible fix.

    // https://kriesi.at/support/topic/masonry-gallery-not-working-2-2/#post-771510

    Best regards,
    Ismael

    April 4, 2017 at 7:47 am #771564
    Benjerry

    Hi Ismael,
    tried your suggested fix (post 771510) and copied the edited shortcodes.js file into the js folder of the child-theme but still no masonry and masonry gallery elements show up.

    Best regards,
    Benjerry

    • This reply was modified 7 years, 8 months ago by Benjerry.
    April 4, 2017 at 11:40 am #771664
    YouCanMore

    Hi Guys!

    Here Ismael posted a quick solution that works fine!

    https://kriesi.at/support/topic/masonry-gallery-not-working-2-2/#post-771510

    @Benjerry
    You have to edit the original shortcode,js – not this one in your child-theme ;-)

    Regards,
    Nic

    April 4, 2017 at 12:46 pm #771714
    Benjerry

    Nic, thank you for the hint, tried it, but it did not solve it either.

    April 5, 2017 at 4:18 am #772154
    Ismael

    Hey!

    Make sure that you have the latest version of the theme and that you’re not looking on a cached version of the page. Disable any cache plugin or test it on another browser.

    Cheers!
    Ismael

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