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  • #958227

    Hi, I have an issue with the new performance update.
    We have pages that run multiple masonry grids. When we switch the option “Disabling of template builder elements” to “Load only used elements (recomended)” we get the following message on all the masonry elements:

    Admin notice for:
    Masonry
    This element was disabled in your theme settings. You can activate it here:
    Performance Settings

    It also applies to the Masonry Gallery whe used. It first appeared in version 4.3.1 I updated to 4.3.2 on our staging server today and the issue is still there

    #958249

    Hey,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Yigit

    #958268
    This reply has been marked as private.
    #959345

    Hi Mark,

    Here is a thread for you to consider
    https://kriesi.at/support/topic/ (Purchase code hidden if logged out) -no-elements/

    If you need further assistance please let us know.
    Best regards,
    Victoria

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