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  • #1358670

    on this page: https://www.fensterhaeberer.de/main/haustueren/ is for several years a masonry which was previously displayed, but since the last update no longer and I can not find the reason.

    I have created a new page with only one masonry object. Here the masonry is not displayed either. See:

    best Thx

    #1358701

    Hey Michael,

    Thanks for the login details. I’m seeing some jQuery errors on the page, but I can’t see exactly where they are coming from. What happens if you temporarily deactivate all plugins?

    Best regards,
    Rikard

    #1358710

    Dear Rikard,
    I also have a website for a client, and after the latest update of WP, there is no chance to get the masonry blog working. I did as a workaround put into a normal layout but to be honest, the customer is absolutly not happy. The masonry had been working before. I tried to test several settings and options but none of them worked. I tried to check the console log, but could not identify any issues. To be honest, I did not want to spend several hours on trouble shooting but would be happy to help.
    I realized that not only the layout and CSS is messed up but also the sorting got broken. Could be also related to the WP update, that some new features are kind of awkward and broke part of the functionality of the theme.
    If you need further information I would be glad to be of help.

    Was happy before with the theme and made few projects with it. By the way, where can I sign up for an affiliate program for the Enfold theme?

    Hope to hear back from you soon.
    Best regards,
    Th. Beck

    • This reply was modified 2 years, 5 months ago by sharkyger.
    #1358730

    Hi Th. Beck,

    Please create a separate thread and post the credentials in private content for the staging site since it will be shown as well to the thread creator.
    As for the affiliate program, I believe you are referring to Envato/Themeforest’s program, please check: https://www.envato.com/affiliates/

    Best regards,
    Nikko

    #1358796
    This reply has been marked as private.
    #1358829

    Hi KMikeT,

    Thanks for the update. Would you mind if we try to deactivate plugins temporarily for debugging reasons? The new link you posted is not loading in my end, but I can still see the problem on the first link.

    Best regards,
    Rikard

    #1358865
    This reply has been marked as private.
    #1358931

    Hi Michael,

    Thanks for the update. The Masonry Gallery is working fine on my end on the new page you posted, I’m not sure if I’m misunderstanding something?

    Best regards,
    Rikard

    #1358933
    This reply has been marked as private.
    #1358958

    Hi,

    Thanks for the clarification. When I deactivated all plugins, your test page works as it should. Please see screenshot in private. I would suggest that you try to deactivate all plugins, then activate them one by one, to see when the problems starts.

    Best regards,
    Rikard

    #1359239
    This reply has been marked as private.
    #1359281

    Hi Michael,

    Thanks for the update, I’m seeing the same thing on my end as well unfortunately. When all plugins are deactivated, your site is loading the default WordPress version of jQuery. But that seems to change to a different version when any plugin is activated, and there’s a jQuery related error message. Could you think of anything on your site which would alter the jQuery version?

    Best regards,
    Rikard

    #1359282
    This reply has been marked as private.
    #1359283

    Hi,
    Thanks for the login, the jQuery error that I see is: Uncaught TypeError: elem.getClientRects is not a function , my research points to this occuring when scripts written for an older version of jQuery are used with the newer version of jQuery.
    I see that you are using Enfold v4.4.1, which is old now compared to our current version 5.0.1, I recommend updating to v5.0.1 and see if this resolves.
    If you are concerned about how your site might behave after an update, try creating a staging site and upgrading it first.
    The easiest way to create a staging site is if your webhost has the one click staging site option, this is an option in most cPanels to create a staging clone of your site so we can test on it and you site will stay up and running. You can always ask your webhost to help you with setting this up if you want.

    Here are some screenshots of what it would look like:
    staging-1.jpg
    staging-2.jpg

    Best regards,
    Mike

    #1359405
    This reply has been marked as private.
    #1359410

    Hi,

    The update to 5.0 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
    You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
    If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
    Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

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