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  • #954948

    Hi when we added our MailChimp form to the site, we are seeing this error come up: “Please make sure that your fields are filled in correctly” (see screen cap) https://imgur.com/cOqA3VV

    We talked to Mailchimp and they said because we are using the API Key they are no longer able to help us. They said it is the theme causing the issues. The API has been verified, so it seems to be a theme issue. I tested an embedded form and it works…sorta. The Confirmation message is all screwed up (see screen shot) https://imgur.com/7H3Zlg1

    There are other minor issues that show some fields as required when they are selected as required on the Mailchimp form (see screen caps)

    View post on imgur.com

    View post on imgur.com

    Any help on this please would be great as we have announced a launch day for the website for tomorrow!

    • This topic was modified 6 years, 1 month ago by Snerp.
    #955346

    Bump – Help

    #955421

    Nevermind nobody seems to want to take this on LOL!

    I used an embedded form as the Enfold Mailchimp setup is not up to par just yet, obviously still needs work.

    #955873

    Hi,

    Thank you for the update we appreciate it.
    In the mean time, we will take a closer look how the problem occurs.
    I did tried on my installation and it was working, but we can see give some view for the issue.

    Best regards,
    Basilis

    #1027213

    I have the same issue on my site ( http://www.blackbeltacademy.info ).

    Required fields are all filled in correctly, yet the field is not submitted and the error ‘Please make sure that your fields are filled in correctly’ is displayed.

    This is very frustrating, it was pure chance that a potential customer called me to say it wasn’t working..

    #1027976

    Hi Richard Olpin,

    I could not reach your website. Do you know a reason for that?

    Best regards,
    Victoria

    #1028008

    Nope, sorry. It’s working fine for me when I click the link above and I’m not seeing any downtime reported in the logs from my ISP.

    #1028799

    This is really pretty important now.

    I’ve had a few people tell me ‘I tried to sign up on the site and it wouldn’t work’ and there are likely others who’ve not said anything so I am losing potential customers over this.

    #1029052

    Hi,

    There is a hidden username field right after the submit button. The form works properly when I manually fill in that field. Please edit the config-templatebuilder > aviashortcodes > contact > contact.js file, edit line 23:

    formElements: form.find('textarea, select, input[type=text], input[type=checkbox], input[type=hidden]'),
    

    Replace it with:

    formElements: form.find('textarea, select, input[type=text], input[type=checkbox], input[type=hidden]').not('.hidden.'),
    

    You may need to disable the file compression settings temporarily.

    Best regards,
    Ismael

    #1036605

    I’ve mad that mod but I’m afraid the problem persists.

    What’s with the hidden username field? That’s not something I’ve added.

    I regard this a MAJOR ISSUE now as I know I’m losing potential clients as a result as several people have now told me it doesn’t work.

    #1036890

    Hi,

    @Richard Olpin: Sorry to hear about that. Please open a new ticket with the site url and put the WP / FTP in the private field. We’ll check it there. And make sure that the site is running on version 4.5.

    Best regards,
    Ismael

    #1036946

    Have opened a new thread as requested, here: https://kriesi.at/support/topic/mailchimp-form-problem/

    #1039705

    Hi,

    Thank u for letting us know.

    Best regards,
    Basilis

Viewing 13 posts - 1 through 13 (of 13 total)
  • The topic ‘Mailchimp Form Issues’ is closed to new replies.