Mail sent from contact form does not arrive - Support | Kriesi.at

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March 19, 2020 at 7:03 pm #1194521
tom
Participant
Hey,

I previously had a lot of contact with enfold about the website http://www.maastrichtvooriedereen.nl
The support was excellent.

The site is now ready and online, however the mail from the form does not work properly, in other words the message does not arrive.

A few facts:
– email address is (Email address hidden if logged out) , this is set at the administration email address
– this is also indicated in the mail form
– an e-mail sent from an ordinary mail program (mail-Mac) is received correctly
– mail sent from a link in the website is also delivered properly
– the settings on the server side of the hosting party are also correct, this has been checked by them. They see that the emails are coming through

The problem must therefore lie in the contact form. Could you see if I made a mistake somewhere?

Thank you very much in advance.
Greet Tom
- This topic was modified 4 years, 9 months ago by tom.
March 20, 2020 at 5:35 am #1194707

Rikard
Keymaster

Hey bishstan,

Sorry for the problem. Did you try out the suggestions listed here? https://kriesi.at/documentation/enfold/contact-form/#my-contact-form-is-not-sending-emails-

Best regards,
Rikard

March 20, 2020 at 10:34 am #1194750
tom
Participant
Hello, thank you for your message.

Question in advance, is everything filled in correctly in wordpress and template so far?
Have read the article, will install a plugin with another contact form and see what happens.

I installed WP forms as a plugin (and also WP mail SMTP). This mail arrives well.
The problem has to be the template then. Is this not known to you? I guess more customers suffer from it.

Regards Tom
————————————
Note 1
After filling in the (Enfold) contact form, the WP Mail SMTP plugin gives the following error message:

EMAIL DELIVERY ERROR: the plugin WP Mail SMTP v1.8.1 logged this error during the last time it tried to send an email:
Mailer: Default (none)
PHPMailer was able to connect to SMTP server but failed while trying to send an email.
Please review your WP Mail SMTP settings in plugin admin area. Consider running an email test after fixing it.

This may indicate where the problem might be.
————————————
Note 2
I could not wait longer and I replaced the Enfold form with the other one, otherwise people could not send an email. The original form can be found at: https://maastrichtvooriedereen.nl/contact-enfold/

Although the other form (WP forms) works I would like to know why the Enfold form does not work !!
- This reply was modified 4 years, 9 months ago by tom.
March 24, 2020 at 7:22 pm #1196962

Yigit
Keymaster

Hi,

Sorry for the late reply!

I checked your Enfold contact form and set “From” mail, tried sending and email. Then i went to plugin settings and checked “Force From Email” and tried sending another email. Could you please check if you received any of the emails?

Best regards,
Yigit

March 25, 2020 at 12:38 pm #1197652
tom
Participant
Hello,

Thanks for the answer.
Both emails have arrived.

As I understood you entered the email address at “your from address” under Backend Contact Form. Was that all why the mail didn’t work?

Second, you mean the plugin WP-Mail SMTP (settings – Force From Email)? Should it remain checked or can the plugin also be removed?

Last, what is saver / better to use, reCAPTCHA Version 2 (or 3) or Enfold Numeric Captcha?

Regards Tom
- This reply was modified 4 years, 8 months ago by tom.
March 25, 2020 at 12:58 pm #1197661

Yigit
Keymaster

Hi,

Thanks for confirming!

Yes, from the error message you shared I thought it could be related to missing “from address” so I entered it.
I checked “Force From Email” in WP-Mail SMTP settings just to check if it would make a difference if setting “from” address in Contact Form element did not work. But since you received both emails, you can uncheck “Force From Email” from plugin settings.

We would recommend reCaptcha V3 with a V2 fallback – https://kriesi.at/documentation/enfold/contact-form/#captcha

Best regards,
Yigit

March 25, 2020 at 4:16 pm #1197711
tom
Participant
Thank you for your response.

That reCAPTCHA is a bit difficult for me to understand.
What exactly to set:

I created keys for V2 visable (or should I take invisible?) In https://www.google.com/recaptcha/admin/create. So I did not choose the option V3. Is that correct?

Then in Enfold theme options / Google Services I chose the option reCAPTCHA version 3 (needs V2 as failback verification). Then set in the contact form: Use Google reCAPTCHA V3 if activated (failback is V2)

I then see a calculation in the form that has to be made. Is all this correct?

Or should I use V2 everywhere when choosing V2 from google.
So nice if you help me out to make the right settings.
Regards Tom
- This reply was modified 4 years, 8 months ago by tom.
March 27, 2020 at 10:53 am #1198285

Yigit
Keymaster

Hi,

Please see this section – https://kriesi.at/documentation/enfold/contact-form/#toggle-id-20.
You can simply generate keys for V2, insert them in Enfold theme options, then generate keys for V3 and insert them in theme options as well. After validating your keys, you can edit your element and choose to use V3 with V2 fallback instead of Enfold numeric captcha :)

Best regards,
Yigit

March 27, 2020 at 12:24 pm #1198309

tom
Participant

Hello,
Clearly now, thanks.

Is it correct that I see the text in form: “This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.”?
Shouldn’t I see an icon in the bottom right corner, as with Google Services (enfold theme options)?

Maybe you can see if everything is okay: https://maastrichtvooriedereen.nl/contact-enfold/
You have the login details.

Thanks and regards Tom

March 27, 2020 at 2:12 pm #1198341
Yigit
Keymaster
Hi,

I have edited functions.php file on your installation and added the code
```
add_theme_support( "avia_recaptcha_show_legal_information" );
```
Then, I went to Enfold theme options > Google Services > Google Legal Information and chose to display badge.

You can find related section on our docs here – https://kriesi.at/documentation/enfold/contact-form/#display-default-google-captcha-badge

Please review your website :)

Best regards,
Yigit
March 27, 2020 at 3:29 pm #1198358

tom
Participant

Thank you, I now see it works.

People no longer have to choose pictures or make a calculation. How does the computer know that you are a “human”?
So the option without is better.
Just curious, that’s why my question.

Regards Tom

March 27, 2020 at 3:41 pm #1198359

Yigit
Keymaster

Hi Tom,

You are welcome!

Please check out this video – https://www.youtube.com/watch?v=tbvxFW4UJdU :)

Best regards,
Yigit

April 1, 2020 at 12:52 pm #1199726

tom
Participant

Hello Yigit,

Last question.
Does all this work also if I want to use a different contact form (like formidable)?
Regards Tom

April 1, 2020 at 1:10 pm #1199734

Yigit
Keymaster

Hi,

Keys you generated would work however each form has their own way of implementation. For Formidable, please see – https://formidableforms.com/knowledgebase/recaptcha/

Best regards,
Yigit

April 2, 2020 at 5:21 pm #1200232
tom
Participant
Thank you.
Regards Tom
- This reply was modified 4 years, 8 months ago by tom.
April 2, 2020 at 7:51 pm #1200281

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit
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